At a Glance
- Tasks: Provide face-to-face support and guidance to customers in branch.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working hours.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20960 - 20960 £ per year.
Location: Northampton. Working across Lloyds and Halifax branches within a reasonable distance.
Hours: 28 hours per week, including Saturdays. Flexible working arrangements are supported; any changes to hours will be discussed and agreed with you in advance.
Salary: £20,960 per annum, increasing to £21,560 after 6 months.
Responsibilities
- Provide face‑to‑face support to customers at branch level.
- Handle everyday banking tasks while offering reassurance, guidance, and practical support.
- Assist customers through important moments such as bereavement, fraud concerns, and vulnerability situations.
- Promote and support digital banking services, encouraging independent use of online and mobile platforms.
- Recognise opportunities to connect customers with appropriate products and services.
- Gather and deliver customer feedback to improve experience.
- Progress into other roles across the Group, such as telephone, online, web‑chat, video or social‑media support.
Qualifications
- Minimum of 12 months customer‑service experience.
- Excellent interpersonal skills with honesty, empathy and a genuine desire to help people manage their finances.
- Ability to build relationships quickly and deliver a fantastic customer experience.
- Commitment to deliver on promises and to go above and beyond for customers.
- Teamwork: collaborate closely with colleagues to meet customers’ needs.
- Previous financial‑services experience not required; training provided.
Benefits
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle benefits
- 22 days’ holiday (pro‑rated for part‑time roles) plus bank holidays
- Well‑being initiatives and generous parental leave policies
- Salary review annually on 1 April
- Full uniform provided
We’re disability confident – reasonable adjustments can be made to recruitment processes upon request. Equal opportunities: The job is open to all qualified candidates, irrespective of gender, race, age, disability or background. Diversity and inclusion are core values of our organisation.
Lloyds Banking Group Customer Support - Northampton employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working arrangements, generous benefits including a substantial pension contribution and private medical cover, and opportunities for career progression within the Group, employees can thrive both personally and professionally in the vibrant community of Northampton. Join us to make a meaningful impact while enjoying a rewarding career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Northampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
