Delivery & Assurance Lead (Responsible Lending) - FTC in Newport

End Date: Sunday 15 February 2026

Salary Range: £76,194 - £89,640

Flexible Working Options: Hybrid Working

Location(s): Newport, Belfast, Birmingham, Bristol, Chester, Edinburgh, Glasgow, Halifax, Leeds, Manchester

Hours: Full time

Working Pattern: Hybrid, 40% (or two days) in an office site

About this opportunity!

In the role of a Delivery & Assurance Lead, you can take the lead on impactful projects, collaborate with diverse teams, and contribute to our mission of helping Britain prosper. We are dedicated to your development and success, providing an encouraging and inclusive work environment where everyone can thrive.

The Senior Manager provides governance, oversight, and delivery assurance against the operational executional needs of the Responsible Lending programme. This role ensures robust planning, prioritisation, and execution of change initiatives under heightened regulatory scrutiny. They champion consistency in reporting and stakeholder engagement, enabling the organisation to meet compliance obligations while driving operational excellence and customer outcome improvements.

Key Responsibilities

• Governance & Control: Establish and maintain governance frameworks aligned with Responsible Lending standards and FCA requirements. Ensure adherence to internal policies and regulatory commitments across all programme activities.
• Programme Oversight: Lead planning, tracking, and reporting for Responsible Lending initiatives, ensuring transparency and timely delivery. Monitor risks, issues, and dependencies, calling out where necessary to maintain programme integrity.
• Stakeholder Management & Influence: Act as a trusted advisor to senior leadership, influencing decision-making and providing clear, actionable insights. Build strong relationships across all partnering teams, in and out of Resolutions, to ensure alignment and collaboration. Acting as the face of the Resolutions team attending senior exec meetings.
• Change Management: Drive complex, customer-focused change initiatives aimed at reducing operational timelines and improving customer outcomes. Ensure stakeholders adhere to deadlines and call out issues promptly to avoid regulatory breaches or customer detriment. Champion a culture of accountability and urgency, balancing regulatory deadlines with operational feasibility. Lead prioritisation of remediation and improvement activities, ensuring alignment with strategic objectives and customer needs. Act as the central point for resolving delivery challenges, removing blockers, and maintaining momentum across multiple workstreams.
• Continuous Improvement: Find opportunities to streamline processes and enhance delivery efficiency.

What you’ll need:

• Proven experience in project management leadership within regulated environments.
• Exceptional change management capability – able to deliver complex, outcome-focused change under pressure.
• Strong stakeholder management and influencing skills at senior levels.
• Deep understanding of Responsible Lending frameworks and FCA regulatory expectations against complaint handling.
• Expertise in governance, risk management, and change delivery.
• Ability to operate in complex, high-pressure programmes with multiple dependencies.

Context & Impact: This role is pivotal in ensuring the organisation meets its Complaint obligations while delivering sustainable change. It requires a balance of strategic oversight and hands-on governance, with a strong emphasis on customer outcomes, stakeholder alignment, and regulatory compliance.

About working for us: Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.