At a Glance
- Tasks: Provide face-to-face support and help customers with their banking needs.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Great opportunities for career progression and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 12 months of customer service experience and a caring attitude.
The predicted salary is between 23580 - 24255 £ per year.
Position Overview
Customer Support – a part‑time, branch‑based role working 31.5 hours per week.
This position is located at Lloyds Newcastle Monument Mall and Halifax Haymarket Metro Station, with work across both Lloyds and Halifax branches.
Working Pattern & Schedule
The week is structured as follows
- Monday, Wednesday & Friday: 9:30am – 5:00pm
- Tuesday: Scheduled non‑working day
To support changing customer demand, these hours may need to be adjusted; any changes will be discussed in advance.
- Salary & Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping
- 22 days of holiday (increases over time) plus bank holidays – prorated for part‑time roles
- Wellbeing initiatives and generous parental leave policies
- Uniform supplied
- What You’ll Be Doing
- Provide face‑to‑face support to customers at branch.
- Handle everyday banking tasks while focusing on helping people through important moments—bereavement support, fraud concerns, vulnerable customer support, and building confidence with digital banking.
- Promote and support digital services, helping customers use online and mobile banking independently.
- Recognise opportunities to connect customers with appropriate products and services.
- Adapt to different customer needs and work as part of a team to meet customer expectations.
- What We’re Looking For
- Minimum of 12 months customer‑service experience.
- Honest, genuine, caring attitude towards helping people with their finances (no prior financial services experience required).
- Ability to quickly build relationships and deliver a fantastic customer experience.
- Passion for empathy, acting with care and integrity, resolving queries and giving customers confidence in the service provided.
- Commitment to deliver on promises and go above and beyond for customers.
- Team‑player, collaborating closely with colleagues to meet customer needs.
- Career Progression & Development
All new colleagues spend a minimum of 12 months in a customer‑service role to master new skills, handle more complex customer needs, and earn valuable accreditations through our Skill Progression Framework.
After this foundation, you can explore additional career opportunities across the Group in Digital, Operations, Fraud, Financial Planning and leadership roles.
Diversity, Equity and Inclusion
We are disability confident and encourage reasonable adjustments throughout our recruitment process.
Our commitment to diversity, equity and inclusion ensures an environment where everyone can thrive, learn and develop.
- End Date
- Friday 24 July 2026
We are an equal opportunities employer.
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Lloyds Banking Group Customer Support - Newcastle in Newcastle upon Tyne employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
