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- Tasks: Join agile teams to design and enhance credit card services through research and collaboration.
- Company: A leading financial institution with a rich history and commitment to innovation.
- Benefits: Generous salary, pension contributions, 30 days holiday, and flexible lifestyle benefits.
- Why this job: Shape the future of finance while making a real impact on customer experiences.
- Qualifications: Experience in service design and strong collaboration skills are essential.
- Other info: Be part of a supportive community focused on personal and professional growth.
The predicted salary is between 59850 - 66500 £ per year.
LOCATION(S): Chester / Manchester
SALARY: £59,850 - £66,500
Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.
Collaborating closely within the multidisciplinary team of designers, product owners and engineers.
Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.
Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions.
Researching and documenting current state services and experiences, and prototyping future state services.
Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.
Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- Discretionary annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Service Designer - Credit Cards (12 Month FTC/Secondment) in Manchester employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Credit Cards (12 Month FTC/Secondment) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make sure it’s easy to navigate and showcases your ability to visualise outcomes and define scope, just like we do at StudySmarter.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you would facilitate workshops or lead discussions, as these are key parts of the role. We want to see your thought process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to shaping the future of finance.
We think you need these skills to ace Service Designer - Credit Cards (12 Month FTC/Secondment) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in agile teams and how you've collaborated with designers, product owners, and engineers in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills: Since this role involves shaping and delivering programmes of research, be sure to include examples of how you've used insights to enhance services or propositions. We love seeing candidates who can demonstrate a strong understanding of user needs and market trends.
Communicate Clearly: Your written application should reflect your ability to communicate effectively. Use clear language and structure your thoughts logically. Remember, we’re looking for someone who can manage expectations and incorporate multiple perspectives, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our community!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Agile Principles
Since the role involves working in agile teams, brush up on agile methodologies. Be ready to discuss how you've collaborated in such environments before and how you can contribute to uncovering priorities and visualising outcomes.
✨Showcase Your Research Skills
Prepare examples of how you've shaped and delivered research programmes in the past. Highlight your ability to gather insights from colleagues, customers, and market trends to enhance services, as this will be crucial for the role.
✨Facilitation is Key
Think about times when you've facilitated workshops or discussions. Be prepared to share your approach to ensuring that all voices are heard and that decisions are well-informed, as this is a vital part of the job.
✨Emphasise Coaching and Mentoring
This position requires taking responsibility for personal development and helping others succeed. Share your experiences in coaching or mentoring team members, and how you’ve contributed to their growth within a design community.
