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- Tasks: Join agile teams to design and enhance credit card services through research and collaboration.
- Company: A leading financial institution with a rich history and commitment to innovation.
- Benefits: Generous salary, pension contributions, 30 days holiday, and flexible lifestyle benefits.
- Why this job: Shape the future of finance while making a real impact on customer experiences.
- Qualifications: Experience in service design and strong collaboration skills are essential.
- Other info: Be part of a supportive community focused on personal and professional growth.
The predicted salary is between 59850 - 66500 £ per year.
LOCATION(S): Chester / Manchester
SALARY: £59,850 - £66,500
- Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.
- Collaborating closely within the multidisciplinary team of designers, product owners and engineers.
- Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.
- Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions.
- Researching and documenting current state services and experiences, and prototyping future state services.
- Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
- Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.
- Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- Discretionary annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Service Designer - Credit Cards (12-Month FTC) in Manchester employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Credit Cards (12-Month FTC) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service design. We want to showcase our skills and experiences confidently, so let’s role-play with a friend!
✨Tip Number 3
Show off our portfolio! Make sure it highlights our best work in service design. We need to demonstrate how we’ve tackled challenges and delivered results in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our approach based on the specific needs of the role.
We think you need these skills to ace Service Designer - Credit Cards (12-Month FTC) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in agile teams and how you've collaborated with multidisciplinary groups. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills: Since this role involves shaping and delivering programmes of research, be sure to include examples of how you've used insights to enhance services or products. We love seeing how you've made data-driven decisions in your past roles!
Communicate Clearly: Your written application should reflect your ability to communicate effectively. Use clear language and structure your thoughts well. Remember, we’re looking for someone who can manage expectations and incorporate multiple perspectives!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Agile Principles
Since the role involves working in agile teams, brush up on agile methodologies. Be ready to discuss how you've collaborated in such environments before and how you can contribute to uncovering priorities and visualising outcomes.
✨Showcase Your Research Skills
Prepare examples of how you've shaped and delivered research programmes in the past. Highlight your ability to gather insights from colleagues, customers, and market trends to enhance services, as this is crucial for the role.
✨Facilitation is Key
Think about times when you've facilitated workshops or discussions. Be prepared to share how you ensured that all voices were heard and how you helped the team make informed decisions based on business context and needs.
✨Emphasise Coaching and Mentoring
This position requires taking responsibility for personal development and helping others succeed. Share your experiences in coaching or mentoring, and how you’ve contributed to the growth of your team members.
