At a Glance
- Tasks: Shape innovative services by designing comprehensive experiences and making evidence-led decisions.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Generous salary, pension contributions, 30 days holiday, and flexible working options.
- Other info: Opportunity to work with cutting-edge technology and diverse teams.
- Why this job: Make a real impact in a fast-paced, startup-like environment while learning and growing.
- Qualifications: Experience in service design, collaboration, and systems thinking.
The predicted salary is between 61344 - 68160 £ per year.
Salary Range: £61,344 - £68,160
Location: Manchester
Hours: Full Time
Duration: 12-Months
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Manchester office. Occasional travel to other group locations (e.g. Leeds, London, and Edinburgh) may be required.
About this opportunity: The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design comprehensive service experiences, and make evidence-led decisions in ambiguous spaces.
What you'll need:
- Essential Skills/Experience:
- Design-Led Discovery & Insight Sensemaking: Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.
- End-to-End Service Architecture & Systems Thinking: Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.
- Decision Leadership & Experimentation: Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.
- Technical & Operational Awareness: Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.
- Co-Creation & Collaborator Facilitation: Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.
- Desirable Skills/Experience:
- Value proposition and business model design
- Operating model and service scaling experience
- Speculative / future-back design approaches
- Coaching and craft leadership within innovation teams
- Outcome-focused attitude using metrics and analytics
About the team: The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast-paced, startup-like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility. Through experimentation, design, and cross-functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring groundbreaking concepts from idea to delivery.
About working for us: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Service Designer (12-Month FTC/Secondment) in Manchester employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic and inclusive work environment in Manchester where innovation thrives. With a strong commitment to employee growth, flexible working options, and a comprehensive benefits package including generous pension contributions and wellbeing initiatives, we empower our team members to make a meaningful impact while enjoying a healthy work-life balance.
