At a Glance
- Tasks: Build and manage customer relationships while ensuring exceptional service in property management.
- Company: Join Lloyds Living, a forward-thinking property management company with a focus on customer experience.
- Benefits: Enjoy a generous pension, performance bonuses, flexible benefits, and 24 days holiday plus bank holidays.
- Other info: Dynamic role with opportunities for growth and a supportive, inclusive work environment.
- Why this job: Make a real impact by creating amazing experiences for customers in their property journey.
- Qualifications: Experience in property management and a passion for outstanding customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Operations - Property Management
Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate
Hours: Full-time
Driving licence required: An EV company vehicle will be provided and charger installation paid for; therefore a home EV charger must be installed at your address.
Role Purpose
Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move‑in, inspection through to move out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities
- Customer Service & Engagement: Create amazing experiences across viewings, move‑in days, mid‑term inspections and move‑outs. Gain residents’ respect and support through outstanding service and professionalism; report and resolve issues in a timely and professional manner.
- Onboarding: Host viewings and open‑house events with potential customers; gather and record viewing feedback before posting to the PMS to aid reporting. Guide customers through the application processes and answer any questions. Conduct in‑person Right‑to‑Rent checks where needed. Draft inventories for future move‑ins and host the home move appointments with our customers. Undertake mid‑term property and development inspections with customers; report on condition and any maintenance required to property management. Conduct void inspections, including property hand‑overs, water flushing and insurance checks. Attend move‑out appointments with vacating customers and draft the check‑out inventories. Act as eyes on the ground for the centralised property management team to check completion of works or dip‑testing quality of workmanship.
- Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments; proactively maintain a secure, safe, and successful estate.
- Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams; assist in delivering all key performance targets relating to asset and tenancy management.
Essential Requirements
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within region.
- Proactive self‑starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understand and act upon customer needs to maintain company reputation.
Desirable Skills
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
We especially welcome applications from under‑represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Regional Host - Property Management - Lloyds Living in Manchester employer: Lloyds Bank plc
Lloyds Living is an exceptional employer that prioritises employee well-being and professional growth, offering a generous pension contribution, annual performance-related bonuses, and a variety of lifestyle benefits. With a strong focus on customer service and community engagement, our work culture fosters collaboration and innovation, making it an ideal environment for those passionate about property management. Located in vibrant regions such as Luton, Cambridge, and Oxford, employees enjoy the unique advantage of working in dynamic communities while receiving support for their personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host - Property Management - Lloyds Living in Manchester
✨Tip Number 1
Get to know the company inside out! Research Lloyds Living and their property management style. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Since the role focuses heavily on creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Lloyds Living.
We think you need these skills to ace Regional Host - Property Management - Lloyds Living in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Host role. Highlight your experience in property management and customer service, as these are key to impressing us at StudySmarter.
Show Off Your Communication Skills:Since excellent written and verbal communication is essential, use clear and concise language in your application. We want to see how you engage with potential customers right from the start!
Demonstrate Your Passion:Let your enthusiasm for delivering top-notch customer service shine through. Share examples of how you've gone above and beyond in previous roles to create amazing experiences for customers.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Stuff
Familiarise yourself with the property management sector, especially residential lettings and inspections. Understand the key responsibilities of a Regional Host and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to create amazing customer experiences. Think about times when you resolved issues or went above and beyond for a client, as this role is all about exceptional service.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like conducting viewings or managing customer complaints. Practise your responses to demonstrate your problem-solving skills and calmness under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
