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- Tasks: Lead customer journey optimisation and collaborate with cross-functional teams to enhance user experience.
- Company: Join Lloyds Banking Group, a leader in fintech transformation.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Why this job: Make a real impact on the future of finance while developing your skills.
- Qualifications: Experience in customer journey management and strong analytical skills required.
- Other info: Be part of a diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 61000 - 68000 £ per year.
Locations: Leeds, Manchester
Time Type: Full time
Posted on: Posted Today
End Date: February 18, 2026
Job Requisition ID: 151642
Salary Range: £61,344 - £68,160
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
Duration: Fixed-term contract until 31/12/2027
Hours: Full-time – 35 hours per week
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds/Manchester office.
About this opportunity: We’re modernising with cloud, a platform that is quick, secure and resilient for customers and easy, modern and green for developers. You’ll have a unique opportunity to be part of an ambitious team with the purpose of driving our tech modernisation agenda and enable us to become the biggest Fintech in the UK. The CJM plays a crucial role in product development; working with the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key leading role in making sense of this insight and factoring it into prioritisation approaches and design choices.
What you’ll do:
- Independently understand the end-to-end journey
- Integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
- Work with limited supervision and lead on Customer Journey and process maps (e.g. Visio)
- Continually evaluate the effectiveness of the journey from a customer and business perspective
- Display a continuous improvement mindset to their journey
- Coordinate cross-functional alignment on journeys
- Understand cross-functional context and build alignment as needed
Why Lloyds Banking Group: We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What you’ll need:
- Proven ability to map, assess, and optimise journeys using data, research, and colleague insight.
- Looks beyond surface-level issues, draws insight from diverse data sources (analytics, skills proficiency, personas, operational data, colleague sentiment).
- Able to interpret skills data, proficiency distributions, assessment outcomes, and dashboards to shape improvements.
- Collaborative and able to build positive working relationships.
- Excellent written and verbal communication — able to translate complex or technical concepts into clear, actionable narratives tailored to different audiences.
It would be great if you also had: Technical knowledge including infrastructure is advantageous.
About working for us: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Private Cloud - Customer Journey Manager (CJM) in Manchester employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Cloud - Customer Journey Manager (CJM) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Lloyds Banking Group on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding the Customer Journey Management role inside out. Brush up on your knowledge of data assessment and storytelling techniques, as these will be key in showcasing your skills.
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your critical thinking and curiosity.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Lloyds Banking Group.
We think you need these skills to ace Private Cloud - Customer Journey Manager (CJM) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Journey Manager role. Highlight your experience in mapping and optimising customer journeys, and don’t forget to sprinkle in some of that critical thinking and storytelling magic!
Showcase Your Data Skills: Since data assessment is key for this role, be sure to include examples of how you've used data to drive improvements in customer journeys. We love seeing how you can connect the dots between data and actionable insights!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who brings a positive and engaging approach to team interactions, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Journey
Before the interview, make sure you understand the end-to-end customer journey relevant to the role. Familiarise yourself with how data and insights can optimise these journeys. This will show your potential employer that you’re not just a fit for the role, but that you’re genuinely interested in improving customer experiences.
✨Showcase Your Critical Thinking
Prepare examples that demonstrate your critical thinking skills. Think about times when you’ve challenged assumptions or connected complex dots across different platforms. Being able to articulate these experiences will highlight your ability to drive solutions and improvements in customer journey management.
✨Communicate Clearly and Effectively
Practice translating complex concepts into simple narratives. During the interview, aim to communicate your ideas clearly, tailoring your language to suit your audience. This is especially important for a role that involves collaboration across functions, so being an effective storyteller will set you apart.
✨Be Ready to Discuss Data Assessment
Brush up on your data assessment skills. Be prepared to discuss how you interpret various data sources and how this shapes your approach to optimising customer journeys. Showing that you can leverage data effectively will demonstrate your analytical capabilities and your readiness for the role.
