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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and flexible workplace.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Other info: Part-time role with potential to grow into various positions within the Group.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Friday 08 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A part-time branch-based opportunity working 30 hours per week.
JOB TITLE: Customer Support
LOCATION(S): Maidstone
HOURS: 30 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £22,457, increasing to £23,100 after 6 months
What you'll be doing:
- Providing face-to-face support to customers.
- Handling everyday banking tasks.
- Helping people through important moments - offering reassurance, guidance and practical support.
- Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- Adapting to different customer needs, promoting and supporting our digital services, and confidently helping customers use online and mobile banking independently.
- Recognising opportunities to connect customers with the right products and services.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put customers first.
Lloyds Banking Group Customer Support - Maidstone | Maidstone, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Maidstone | Maidstone, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and culture. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone or resolved an issue. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your meeting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Lloyds Banking Group Customer Support - Maidstone | Maidstone, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that show you can connect with people and handle various situations.
Show Your Empathy: In your application, let us see your caring side! Share examples of how you've helped customers in the past, especially in challenging situations. We want to know how you can provide reassurance and support.
Be Clear and Concise: Keep your writing straightforward and to the point. Use clear language to describe your experiences and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Showcase Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you demonstrated empathy, adaptability, or problem-solving skills. This will help the interviewer see that you’re a true 'people person' who can handle various customer needs.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain customer scenarios, such as dealing with a distressed customer or resolving a fraud concern. Practise your responses to these types of questions, focusing on your calmness under pressure and your ability to provide reassurance and guidance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team supports each other. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.