At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in mortgage and protection services.
- Company: Join a forward-thinking financial services group focused on transforming finance for good.
- Benefits: Generous salary, pension contributions, performance bonuses, and tailored lifestyle benefits.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact by shaping customer journeys and driving positive change.
- Qualifications: 6+ years in mortgage and protection leadership with a focus on customer outcomes.
The predicted salary is between 78098 - 91880 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexibility in when hours are worked, Hybrid Working.
Job Description Summary:
As a Senior Mortgage & Protection Manager, you’ll play a key role in delivering outstanding customer experiences, ensuring every interaction is responsible, compliant and adds real value. You’ll use insight, coaching and clear direction to help your leaders and advisers better understand customer needs and build deeper, more meaningful relationships.
You’ll work closely with Heads of Home, Consumer Growth performance teams and a wide network of business partners to land priorities at pace, share insight and continuously improve how we serve customers. You’ll keep customers at the heart of every decision, using data, market awareness and judgement to simplify journeys, improve conversations and deliver better outcomes. Alongside this, you’ll lead with strong accountability for risk and conduct, embedding a culture where doing the right thing for customers is always the starting point.
Creating an inclusive, high-performing environment will be central to your success. You’ll build capability through high-quality coaching, feedback and development, helping leaders and advisers grow in confidence and performance. You’ll also use your ability to build strong relationships and influence across Consumer Relationships to remove barriers, align priorities and drive change that makes a visible difference for customers, colleagues and the wider business.
Why join us:
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.
What we’re looking for:
- 6+ years proven experience leading mortgage and protection or equivalent teams delivering strong customer outcomes within a regulated financial services environment.
- Demonstrated ability to lead and develop teams through coaching, performance management and clear accountability for results.
- Strong understanding of customer outcomes, with a track record of embedding a customer-obsessed culture.
- Experience operating in a highly regulated environment, ensuring fair, consistent and compliant customer outcomes.
- Ability to use data, insight and storytelling to influence decisions and support delivery of commercial objectives.
And any experience of these would be beneficial:
- Experience working alongside digital or AI-enabled capabilities to enhance team performance or customer outcomes.
- Experience contributing to the delivery of commercial plans through execution and performance leadership.
We know that great talent comes from many backgrounds. While this advert may reference specific experience, we recognise that skills can be developed in different ways, so if you have transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We offer a wide‐ranging benefits package, including:
- A generous pension contribution of up to 15%.
- An annual performance‐related bonus.
- Share schemes including free shares.
- Benefits you can tailor to your lifestyle, such as discounted shopping.
- 30 days’ holiday, plus.
Senior Mortgage & Protection Manager, Consumer Growth in London employer: Lloyds Bank plc
Join a forward-thinking company that prioritises flexibility and inclusivity, offering a supportive environment for the Senior Mortgage & Protection Manager role. With a strong focus on employee growth, you will benefit from comprehensive coaching and development opportunities, alongside a generous benefits package that includes a substantial pension contribution and performance-related bonuses. Our commitment to diversity and creating a culture where everyone can thrive makes us an exceptional employer in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mortgage & Protection Manager, Consumer Growth in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lloyds Bank plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Mortgage & Protection Manager, Consumer Growth in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Bank plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Bank plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Bank plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Bank plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Bank plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
