At a Glance
- Tasks: Lead and develop a team across multiple branches, ensuring excellent customer service.
- Company: Join a leading community bank committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, tailored benefits, and 30 days holiday.
- Other info: Flexible working options and a supportive environment for personal growth.
- Why this job: Make a real impact in your community while growing your career.
- Qualifications: 5+ years of leadership experience with a focus on customer-centric service.
The predicted salary is between 85493 - 100580 € per year.
LOCATION: Enfield (multi‐site)
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending time across your branch locations and local office sites. We’re committed to supporting flexible working and workplace adjustments in line with our Flexibility Works policy.
What you’ll be doing
As a Senior Manager in Community Bank, you’ll take overall accountability for a group of approximately ten branches across the Enfield area of North London, acting as a visible, trusted leader across your geography. You’ll lead, coach and develop a team of Branch Managers, creating the conditions for your teams to deliver consistently strong customer outcomes. Your focus will be on building engaged, high‐performing teams who put customers at the heart of everything they do. You’ll be responsible for the end‐to‐end operational performance of your branches, ensuring colleague availability, effective branch choreography and a safe, compliant environment. Working closely with your management team, you’ll respond to changing customer demand across branch, telephony and digital channels, making sure we’re there for customers when and where they need us. Partnership will be key. You’ll work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey, identify their individual financial needs and ensure appropriate specialist support is in place — particularly for vulnerable customers or those experiencing financial difficulty. You’ll also play a senior role in leading and embedding change, helping your teams land new initiatives effectively and fostering a culture of continuous improvement, insight‐led decision making and feedback.
Why join us?
We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey. Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, hybrid working and genuine opportunities to progress — you’ll find them all here.
Essential Skills
- 5+ years senior people leadership experience leading managers or team leaders, with a consistent track record of building high‐performing, inclusive teams through coaching, feedback, and clear accountability
- Strong customer‐centric leadership capability, demonstrated through setting direction, role‐modelling behaviours and translating customer insight into improved service, engagement and outcomes
- Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results
- Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control
- Demonstrated ownership of risk, governance and decision‐making, role‐modelling a transparent risk culture and ensuring fair, compliant and customer‐focused outcomes
Desirable Skills
- Experience working in community banking, retail banking or branch‐based environments, particularly across multiple sites
- Experience leading large, geographically dispersed teams or hybrid service models (in‐person, telephony and digital)
- Track record of leading and embedding change, supporting teams through transformation and continuous improvement
- Experience supporting customers with diverse or complex needs, including vulnerability or financial difficulty
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We offer a wide‐ranging benefits package, including:
- A generous pension contribution of up to 15%
- An annual performance‐related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
Senior Manager - Community Bank (Enfield) in London employer: Lloyds Bank plc
As a Senior Manager at our Community Bank in Enfield, you'll be part of a dynamic and inclusive work culture that prioritises employee growth and customer satisfaction. We offer flexible working arrangements, a generous benefits package including a substantial pension contribution and performance-related bonuses, and a commitment to diversity and inclusion, ensuring you can thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Community Bank (Enfield) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Senior Manager role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent initiatives. Show us how your leadership style aligns with their mission, especially in community banking and customer service.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built high-performing teams and led change. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Manager - Community Bank (Enfield) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Manager role. Highlight your leadership experience and how you've built high-performing teams, as this is key for us at StudySmarter.
Showcase Your Customer Focus:We want to see how you put customers at the heart of everything you do. Share specific examples of how you've improved customer outcomes in your previous roles to really stand out.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills quickly. We love a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Branches
Familiarise yourself with the specific branches you'll be overseeing. Understand their unique challenges and strengths, as well as the local community's needs. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading and developing teams. Share examples of how you've built high-performing teams in the past, focusing on coaching and feedback. Highlight your customer-centric leadership capabilities to demonstrate your alignment with their values.
✨Emphasise Change Management Experience
Be ready to talk about your experience in leading change initiatives. Discuss specific examples where you've successfully supported teams through transformation and continuous improvement, especially in a community banking context.
✨Engage with Stakeholders
Prepare to discuss how you've influenced and engaged stakeholders in previous roles. Share strategies you've used to create alignment around shared goals, particularly in a multi-site environment. This will illustrate your ability to collaborate effectively across different teams.
