Senior Design Researcher (12 month FTC) in London

End Date: Wednesday 26 August 2026

Salary Range: £72,702 - £80,780

We support flexible working – flexible working options: Hybrid Working, Job Share

Location: London

Hours: 35 hours, full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity:

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

What will I be doing?

• Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business, Intelligent Customer Products.
• You’ll also be supported by our wider Design Research and Analytics community.
• You’ll be responsible for managing the research plan and roadmap for your service or product area, including helping shape the development of AI-powered products and services and the experiences that support them.
• You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created.
• You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

Why Lloyds Banking Group:

Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities—you’ll find them all here.

What you’ll need:

• 5+ years’ experience of working closely with design and product teams to identify and prioritise the right research questions.
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Able to communicate and influence wider business stakeholders with clarity and conciseness.
• Experience combining qualitative and quantitative methods.
• Experience of planning and executing exploratory/discovery research.
• Ethnographic experience (such as contextual enquiry or diary studies).
• Experience triangulating research and data from different sources to tell compelling customer stories.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits:

• A generous pension contribution of up to 15%.
• An annual performance related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.