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- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Lloyds Banking Group, committed to inclusivity and community impact.
- Benefits: Competitive salary, flexible working, generous pension, and wellbeing initiatives.
- Why this job: Kickstart your career with real impact while learning and growing in a supportive team.
- Qualifications: No prior experience needed, just a passion for helping people and teamwork.
- Other info: Opportunities for career progression across various roles within the organisation.
The predicted salary is between 31632 - 31632 £ per year.
A part-time branch-based opportunity working 21 hours per week.
LOCATION(S): Islington, working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 21 hours a week, including Saturdays.
SALARY: £18,679 increasing to £19,398 after 6 months. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £23,373 for our highest skill level.
About this opportunity: You will begin your journey in one of our branches, providing face-to-face support to our customers. You will learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely.
Grow Your Career with Our Skill Progression Framework: At Lloyds Banking Group, we don’t just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you have built that foundation, we will support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
About us: From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you will need:
- Crucially, you are a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you are providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us: Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so do not miss out on this opportunity to apply today.
At Lloyds Banking Group, we are driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us, you will have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you will have many opportunities to learn, grow and develop.
We keep your data safe. So, we will only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We will always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We are focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Lloyds Banking Group in London employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group in London
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, mission, and what they stand for. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on how to ace the interview process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining Lloyds Banking Group. Don’t wait too long, as roles can close early!
We think you need these skills to ace Lloyds Banking Group in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples that demonstrate your ability to connect with people and provide excellent customer service.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid jargon and focus on what really matters.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank plc
✨Know the Company
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Support role is all about connecting with people, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully built relationships or resolved customer issues. This will highlight your ability to empathise and care for customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Practice responses that showcase your problem-solving skills and commitment to delivering excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the training process, opportunities for career progression, or how the team collaborates. It shows you're engaged and thinking about your future within the company.