At a Glance
- Tasks: Shape end-to-end trading journeys and improve client experiences in FX E-Trading.
- Company: Join a forward-thinking finance group committed to innovation and diversity.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Dynamic hybrid work environment with excellent growth opportunities.
- Why this job: Make a real impact on the future of finance while developing your career.
- Qualifications: Experience with FX e-trading platforms and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Play a key role in our FX E-Trading growth by shaping end-to-end trading journeys, using your front office experience, FX expertise and data insight to deliver meaningful improvements for clients.
We're looking for a Customer Journey Manager (CJM) to join the Sales and Trading Lab as part of the FX E-Trading team. This role will play a key part in shaping the next phase of our eFX growth strategy. You'll combine deep knowledge of FX trading workflows and client needs with analytical capability to define and deliver improvements across our electronic trading stack. The CJM plays a crucial role in product development; assisting the Product Owner and the broader team in understanding, measuring and orchestrating Customer Journeys across our FX E-Trading platform.
What you’ll be doing:
- Independently understand the end-to-end journey for our FX products and their delivery to customers via external trading venues.
- Ability to challenge current thinking, bring external perspective and actively shape the evolution of our eFX offering.
- Direct team’s work efforts towards customer outcomes and use data and experience to identify customer needs, and work with Product and Engineering to shape, prioritise and deliver journey improvements.
- Integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey.
- Work with limited direct supervision and lead on Customer Journey and process maps (e.g. Visio).
- Continuously assess and improve the journey from both customer and business perspectives.
- Coordinate cross functional alignment on journeys and understand cross-functional context to build alignment as needed.
What we’re looking for:
- Experience working with FX e-trading platforms such as SmartTrade, Barracuda, Murex, or similar systems.
- Good understanding of FX products and derivatives, including how trades are priced, executed, and managed through the lifecycle.
- Experience working across business and engineering teams to define and improve end-to-end customer or colleague journeys.
- Background in a front office environment, working with Sales, Trading or Algo teams, and engaging with partners such as trading venues, Product Control, Compliance or Audit.
- Ability to utilise data to understand customer journeys and identify where improvements can be made; experience using data tools or AI is helpful.
- Understanding of working in a regulated Markets environment, with awareness of risk, control, and conduct requirements.
- Comfortable working with a range of partners and building alignment to deliver better customer outcomes.
- Ability to break down complex processes and represent them clearly through journey or process maps.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday.
Lead Customer Journey Manager (FX E-Trading team) in London employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Journey Manager (FX E-Trading team) in London
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We think you need these skills to ace Lead Customer Journey Manager (FX E-Trading team) in London
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✨Brush Up on Technical Skills
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