Head of Everyday Banking Compliance, CCOR in London

Locations: Edinburgh, Bristol, Cardiff, Birmingham, Leeds

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs.

About This Opportunity: We're on an exciting journey and there couldn't be a better time to join us. We've put in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for handling the risks that they face. We're looking for a head of function to lead a team of experienced banking and payments compliance specialists to support the Everyday Banking business and the millions of customers who bank and save with Lloyds Banking Group (including Lloyds, Halifax and Bank of Scotland) in adhering to all core regulatory requirements including BCOBS, PSR, PROD and the Consumer Duty. You will have substantial retail banking experience, including senior leadership experience, with deep understanding of the key factors that drive value for customers and compliance subject matter expertise. We're also looking for someone innovative and transformational who loves proactively working with business executives to develop new opportunities to better meet customers' needs and will adopt new technologies with determined curiosity. You'll lead and develop a centre of excellence to support robust risk management in alignment with the Group's Enterprise Risk Management Framework and good outcomes for customers.

What you'll be doing:

• Act as the Group's risk lead on Everyday Banking compliance, including current account and savings products, building strong relationships with leadership and supporting engagement with regulators.
• Interpret new and existing regulations accurately and adeptly, forethinking the direction of travel and anticipating the impact of proposed changes on the Group.
• Support risk-based decision making in line with risk appetite.
• Ensure Conduct & Compliance Risks are measured, monitored, controlled, and reported on a timely basis and provide independent challenge to risk decisions.
• Lead the development and implementation of a risk and control oversight plan to assess compliance to relevant laws and regulations.
• Provide broader leadership to the Conduct, Compliance and Operational Risk function as part of the Extended Leadership Team, with career aspirations to undertake an Executive-level role.

Why join us? We're on an exciting journey to transform our Group and shape finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we're looking for:

• 15+ years' experience in financial services, including in retail banking, with the majority spent in risk and control functions (Legal, Compliance, Risk, Control).
• 5+ years in a Senior Leadership role in compliance or a similar function at head of or director level.
• Demonstrable ability to provide oversight, including testing, as well as advice.
• Expert knowledge of BCOBS, PSR, PROD and the Consumer Duty, able to provide credible advice and opinions on compliance with regulatory obligations and strategic issues that impact Group strategy.
• Able to communicate the complex simply. Able to provide risk-based, commercial and actionable advice to inform risk appetite decisions by senior business leaders, skilfully balancing difficult trade-offs.
• Strong relationship management skills and experience engaging directly with senior business leaders and previous experience managing teams.
• Demonstrates bravery and conviction when providing independent challenge to risk decisions. Able to handle conflict and different opinions to develop organisational alignment.
• Future focused by being able to conceptualise and articulate a customer centric desired end state.
• Inspires others by gaining followership and commitment to future action through personal integrity and collaboration.
• Coaches to go faster by demonstrating commitment to create an environment that establishes teams and creates new and better ways for the organisation to deliver at pace.

And any of these would be great:

• Legal qualifications.
• Experience in a large retail bank.
• Experience deploying AI in Compliance or similar functions.
• Experiencing delivering compliance and conduct advice through innovation and change.
• Experience of advice and oversight of digital wallets, digital assets and/or customer-facing AI agents.
• Experience of acquisition activity and integration in a scaled bank.

This is the place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready to make an impact? Apply today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.