At a Glance
- Tasks: Uncover customer behaviour insights and turn them into impactful stories for executives.
- Company: Join Lloyds Banking Group, a leader in transforming finance for good.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Be part of a diverse team committed to inclusion and continuous learning.
- Why this job: Make a real impact by shaping customer-focused decisions at the executive level.
- Qualifications: Experience in customer insight and strong storytelling skills are essential.
The predicted salary is between 61344 - 68160 € per year.
Locations: Edinburgh, Bristol
Time Type: Full time
Posted on: Posted Today
End Date: May 27, 2026 (13 days left to apply)
Job Requisition ID: End Date Tuesday 26 May 2026
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds Banking Group. This role involves producing high-quality customer insight that informs and influences senior and executive collaborators. You will translate complex evidence into clear, compelling stories that prompt timely action.
Key Responsibilities:
- Lead and deliver regular executive insight, passionate about customer behaviours, preferences and emerging trends across propositions, features and channels.
- Triangulate behavioural data, research, analytics and market intelligence to build comprehensive and commercially grounded recommendations.
- Translate complex information and distil it into simple, compelling stories engaging all levels up to director.
- Support external customer insight messaging, working with Group Corporate Affairs business partners.
- Prioritise and triage requests, crafting and challenging briefs to ensure clarity, focus and value.
- Explore creative methods of sharing and distributing insights to various colleagues throughout the organisation.
- Promote a customer-centred approach and a culture driven by insights throughout the organisation.
What We’re Looking For:
- Confidence and experience in producing customer insight for senior and executive collaborators, ideally within financial services or a similarly data rich environment.
- Excellent storytelling skills, able to translate data into compelling, clear narratives for senior partners, using clear structure, engaging language and well‐designed visuals.
- Strong ability to handle competing priorities, prioritise requests, and work efficiently in an agile environment.
- Knowledge and expertise in triangulating multiple sources of data and strong ability to bring to bear prior work from across the team.
- Strong problem‐framing capability, able to bring clarity to ambiguous or open‐ended questions.
- Strong skills in managing relationships with collaborators and relevant teams.
- Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
- Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to build and share impactful insight.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday
Executive Customer Insight Manager in London employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic and collaborative work environment in Edinburgh and Bristol. With a strong commitment to employee growth, flexible working options, and a diverse and inclusive culture, we empower our team members to thrive while delivering impactful customer insights. Our comprehensive benefits package, including generous pension contributions and performance-related bonuses, further enhances the rewarding experience of being part of our innovative journey in shaping finance for good.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Customer Insight Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Lloyds Banking Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Executive Customer Insight Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. You’ll need to translate complex data into compelling narratives, so think of examples from your past where you've done this successfully. We want to see how you can engage senior stakeholders with your insights!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the company’s approach to customer behaviour and insight. This not only demonstrates your interest but also gives you a chance to showcase your knowledge about the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the exciting journey we’re on at Lloyds Banking Group.
We think you need these skills to ace Executive Customer Insight Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Executive Customer Insight Manager role. Highlight your experience in producing customer insights and storytelling, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Storytelling Skills:Since this role involves translating complex data into compelling narratives, include examples of how you've done this in the past. Use clear structure and engaging language to demonstrate your ability to communicate insights effectively. Remember, we love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and focus on clarity. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance of being considered. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer behaviours and trends relevant to the financial services sector. Familiarise yourself with recent reports or case studies that highlight how insights have driven decisions in similar organisations.
✨Craft Your Storytelling Skills
Practice translating complex data into simple, engaging narratives. Use examples from your past experiences where you successfully communicated insights to senior stakeholders, ensuring you can demonstrate your storytelling prowess during the interview.
✨Prepare for Prioritisation Questions
Expect questions about how you handle competing priorities. Think of specific instances where you triaged requests effectively, showcasing your ability to manage time and resources in a fast-paced environment.
✨Show Your Curiosity and Proactivity
Demonstrate your eagerness to learn and adapt by discussing any recent tools or technologies you've explored, especially in AI and data analytics. This will show your commitment to staying ahead in the field and your proactive approach to professional development.
