Director, Merchant Services, Transaction Banking Solutions in London

Location: London

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity: We have an exciting opportunity for a Director, Merchant Services, Transaction Banking Solutions, to join our team. This role is pivotal in shaping and delivering our payments growth strategy, driving new client acquisition, and growing our market share in the large corporate segment. You’ll lead strategic sales initiatives, build and encourage a high-performing team, and act as a trusted advisor to clients. This is a hands-on leadership role leading an established card acquiring product and supporting the growth of a new consumer finance proposition. This role requires deep payments expertise, strong commercial savvy, and the ability to translate complex technical solutions into compelling value propositions.

Responsibilities will include:

• Lead and personally engage in high value, strategic sales opportunities using consultative, solution selling techniques, acting as an executive sponsor for key enterprise accounts.
• Develop and implement comprehensive, sector-based go-to-market strategies, shaping the overall sales strategy for enterprise clients and ensuring alignment with market insights and vertical trends.
• Build, lead and forecast a robust sales pipeline through proactive prospecting, introducer relationships, and focused CRM usage (e.g., Salesforce), ensuring accurate forecasting and full visibility across the sales cycle.
• Collaborate cross‑functionally with product, compliance, finance, and marketing to shape customer‑centric propositions that meet client needs and regulatory requirements, driving a cohesive and scalable sales approach.
• Set, monitor, and achieve ambitious sales targets and KPIs, mentoring and encouraging a high‑performing sales team while fostering a high‑performance, results‑driven culture built on collaboration, accountability, and customer centricity.
• Maintain a deep understanding of market trends, competitor activity and emerging fintech developments to refine strategies, anticipate client needs and sustain a competitive edge.

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:

• Extensive experience within financial services in Payment’s sales, including Acquiring, Gateway, and eCommerce solutions.
• Proven record of understanding and selling intricate technological offerings to C-level collaborators and navigate multi-participant buying processes.
• Experience building and scaling sales teams, with a focus on coaching and performance management.
• Strong understanding of UK/EU payment regulations (e.g., PSD2, FCA guidelines), schemes and emerging fintech trends.
• Understand sector-specific landscapes and trends.
• Proven success in consultative solution selling, with a track record of winning large corporate clients.
• Proficiency in CRM systems (Salesforce or similar) and data-driven pipeline management.

About working for us: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.