Complex Implementation Associate in London

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Flexible Working Options: Hybrid Working, Job Share

JOB DESCRIPTION SUMMARY

SALARY: From £48,987

LOCATION(S): London, Leeds, Edinburgh

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

We are looking for an Associate with a strong foundation in Commercial Banking to join our Complex Implementation Team, supporting the onboarding and implementation of some of the Bank’s largest and most complex Transaction Banking clients. We are particularly interested in candidates who have developed strong banking knowledge and client-facing skills through experience in areas such as Retail and Commercial Banking, Sales Support or high-value relationship management, and who are looking to take the next step into a more complex client and delivery environment. The role will involve working with multiple internal and external stakeholders to understand client requirements, coordinate activity and support the successful delivery of complex banking solutions. The successful candidate will bring strong communication, organisation and problem-solving skills, a customer-focused mindset and the ability to build effective relationships, manage competing priorities and confidently navigate complex situations.

Why join us:

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge and can match our pace. People who love to push boundaries, make change happen and challenge the status quo.

What we’re looking for:

• Strong banking experience, ideally gained within a Commercial or Business Banking environment, Sales Support or a high-value Retail client service.
• Proven experience of working with both internal and external stakeholders, building effective relationships and communicating confidently across different teams and levels of seniority.
• Strong organisation and prioritisation skills, with the ability to manage your own workload, balance competing priorities and deliver high-quality outcomes to tight deadlines.
• Demonstrable ability to build and maintain an effective stakeholder network and navigate a large, complex organisation to resolve issues and progress client or business outcomes.
• Strong analytical and problem-solving skills, with the ability to understand complex requirements, identify issues and dependencies, and work collaboratively to find practical solutions.
• A proactive, client-focused and accountable approach, with the confidence to take ownership, work across multiple activities and maintain momentum through to delivery.

And any experience of these would be great:

• Experience within Transaction Banking, particularly involving payments, cash management, client onboarding, implementation or complex banking solutions.
• Strong digital capability, including experience using Microsoft 365 and an interest in applying AI, automation and personal productivity tools, such as Microsoft Copilot to improve efficiency and ways of working.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.