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- Tasks: Lead and inspire a team while ensuring excellent customer experiences in our banking halls.
- Company: Join Lloyds Banking Group, a supportive and innovative workplace.
- Benefits: Competitive salary, flexible working options, and diverse career opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customers' lives while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 45287 - 47670 £ per year.
End Date: Tuesday 05 May 2026
Salary Range: £45,287 - £47,670
We support flexible working - click here for more information on flexible working options.
Job Description Summary: Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Guernsey.
Job Description:
- SALARY: £45,287
- LOCATION(S): Peter Port - Guernsey
- HOURS: Full-time - Monday to Friday
About this Opportunity:
Are you passionate about leading people, creating great customer experiences, and ensuring the smooth running of 2 dynamic banking halls? We're looking for an Assistant Branch Manager (ABM) who brings structure, drive, and a coaching mentality to support colleagues and customers every day on our digital journey. As an ABM, you'll play a vital role in the day-to-day operation of the banking halls - from shaping daily choreography to ensuring colleagues deliver excellent service and operational standards are met consistently. You'll collaborate closely with the Branch Manager while taking ownership of the banking hall, coaching staff, maintaining controls, and driving continuous improvement.
Why Lloyds Banking Group:
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
- Leadership & People Development: Able to coach, motivate and build colleague capability.
- Operational Awareness: Understanding of cash, counter, ATM routines, and branch governance.
- Planning & Organisation: Strong diary management and ability to deliver structured choreography.
- Customer Focus: Driven to support excellent customer experiences, including Digi-First adoption.
- Communication & Feedback: Confident in delivering feedback.
Assistant Branch Manager - Guernsey | London, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager - Guernsey | London, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or local events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your coaching skills during the interview. Share specific examples of how you've developed others in previous roles. This will highlight your fit for the Assistant Branch Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Assistant Branch Manager - Guernsey | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Branch Manager role. Highlight your leadership abilities and any experience in banking or customer service to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your operational awareness and customer focus. Numbers and examples can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Branch Manager role. Familiarise yourself with the key responsibilities like coaching staff and ensuring operational standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share specific examples of how you've successfully coached or motivated others in the past. Think about situations where you improved team performance or enhanced customer experiences, as these will resonate well with the interviewers.
✨Demonstrate Customer Focus
Highlight your commitment to excellent customer service during the interview. Prepare to discuss how you've previously handled customer interactions and any strategies you've implemented to improve customer satisfaction. This will show that you align with their focus on creating great customer experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's goals, team dynamics, or how they measure success in the role. This not only shows your interest but also gives you valuable insights into whether the company is the right fit for you.