Lloyds Bank plc is seeking a Customer Journey Manager to orchestrate end-to-end client and colleague journeys within AI-enabled Client Relationship capabilities for Corporate & Institutional Banking. The role focuses on unifying 60+ systems into a seamless Client Relationship Spine, guiding continuous improvements and cross-functional alignment with Product, Experience Design and Engineering.
A strong appetite for AI and experimentation is essential.
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AI-Driven Client Journey Lead, Relationship Transformation in London employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
