Flexible Working Options
End Date: Tuesday 07 July 2026
We support flexible working – click here for more information on flexible working options.
Role Purpose
Lead the development and continuous evolution of the Lloyds Digital Operating System (LloydsOS), creating a unified, scalable platform that underpins the Group’s digital customer experience. Define and deliver the digital product vision and strategy for the Lloyds Banking app, ensuring alignment across brands, platforms and end‑to‑end journeys. Take accountability for driving the performance, resilience and continuous improvement of the digital experience for millions of customers. Operate at Group level to influence senior stakeholders and embed a truly customer‑centric, data‑driven culture.
Key Responsibilities
- Set the digital product vision and strategy
- Define the long‑term ambition for LloydsOS and translate it into a clear, actionable product strategy and roadmap
- Own the digital product direction of the Lloyds Banking App
- Establish a modern product and technology framework
- Build and embed a consistent product ethos and governance framework across all digital journeys
- Define experience, architecture and engineering standards to ensure scalability, resilience and security
- Drive innovation and future digital experience – shape the next generation of digital experiences across navigation, personalisation and product discovery
- Drive the convergence of multiple apps into a single, coherent and high‑performing digital platform
- Embed AI and personalisation – define how AI is integrated across the digital experience, from predictive support to conversational interfaces, while ensuring responsible use
- Deliver secure, resilient digital experiences – responsible for performance, reliability, compliance and operational resilience of the Lloyds Banking App, and drive continuous improvement and incident management
- Drive commercial outcomes through digital excellence – deliver against Group ambitions for growth, retention, engagement and cost efficiency, prioritising initiatives based on customer value and commercial impact
- Lead people, capability and organisational influence – build and lead a high‑performing, customer‑focused product organisation with strong technical and commercial capability, and influence senior stakeholders across the Group to deliver the LloydsOS vision consistently
Qualifications
- Has deep experience leading large‑scale digital product platforms, ideally in financial services, fintech or complex consumer environments
- Brings strong technical credibility, with a solid understanding of architecture, engineering practices, APIs and data ecosystems
- Demonstrates proven commercial acumen, with a track record of delivering measurable outcomes
- Is a visionary leader, who can articulate a compelling future vision while delivering practical, scalable solutions
- Is genuinely customer‑obsessed, using data and insight to drive product decisions and improve experiences
- Has strong leadership and influencing skills at senior executive level in complex organisations
- Builds high‑performing teams, setting clear expectations and fostering a culture of accountability, collaboration and continuous improvement
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com.
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