At a Glance
- Tasks: Provide face-to-face customer support and resolve queries with care and empathy.
- Company: Join Lloyds Banking Group, a diverse and inclusive organisation focused on people.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Flexible part-time hours with opportunities for growth and collaboration.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: One year of customer service experience and strong interpersonal skills required.
The predicted salary is between 15720 - 16170 £ per year.
- Job Title
- Customer Support
- Location
Stroud. Working occasionally across our other Lloyds and Halifax branches within a reasonable distance such as Cheltenham, Cirencester and Gloucester.
- Hours
- 21 hours a week, including Saturdays
- Working Pattern
- Part-time
- Salary
- £15,720 increasing to £16,170 after 6 months
- Summary
You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers.
You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Key responsibilities
- Provide face‑to‑face support to customers.
- Answer queries and resolve issues to deliver outstanding service.
- Engage customers across channels such as phone, social media, web‑chat and remote advice video calls when transitioning into remote roles.
- Collaborate closely with colleagues to ensure customers’ needs are met.
- Maintain customer confidence by acting with care, integrity and empathy.
Qualifications and experience
- One year of customer service experience.
- Strong interpersonal skills and ability to build relationships quickly.
- Passion for customer care, empathy, and professionalism.
- Teamwork skills and ability to collaborate with colleagues.
- Homeworking criteria (for hybrid locations)
If located in one of our hybrid locations, you will need to meet our homeworking criteria, for example, a quiet, private room at home with a stable internet connection.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping
- 22 days holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- Wellbeing initiatives and generous parental leave policies
- About working for us
We’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We are a disability confident employer and welcome applications from under‑represented groups.
Reasonable adjustments can be made to recruitment processes.
Legal statement
Equality, diversity, and inclusion are a core part of our culture.
We do not discriminate on the basis of race, gender, religion, age, disability, or any other protected characteristic.
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Lloyds Banking Group - Customer Support: Stroud employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support: Stroud
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group - Customer Support: Stroud
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
