At a Glance
- Tasks: Provide face-to-face support and guidance to customers in branch.
- Company: Join Lloyds Banking Group, a leader in customer service.
- Benefits: Enjoy a competitive salary, generous pension, and private medical benefits.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives during important moments.
- Qualifications: 12 months of customer service experience and strong interpersonal skills.
The predicted salary is between 26200 - 26950 £ per year.
End Date: Friday 05 June 2026
Salary: £26,200 per annum, increasing to £26,950 after 6 months.
Location: Stoke on Trent & Crewe (branches of Lloyds and Halifax).
Hours: 35 hours per week, including Saturdays. Flexible working options available.
Responsibilities
- Provide face‑to‑face support to customers in branch.
- Handle everyday banking tasks while offering reassurance, guidance and practical support.
- Support customers through important moments such as bereavement, fraud concerns, or digital banking challenges.
- Promote and support digital services; help customers use online and mobile banking independently.
- Identify opportunities to connect customers with appropriate products and services.
- Adapt to different customer needs and maintain calm under pressure.
Qualifications
- Minimum 12 months of customer service experience.
- Strong interpersonal skills; honest, genuine, caring about helping people.
- Ability to build relationships quickly and provide a fantastic experience.
- Empathy, integrity, and commitment to deliver on promises.
- Team player, collaborating closely with colleagues.
Benefits
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping and other lifestyle benefits.
- 22 days’ holiday (increases with time) plus bank holidays; pro‑rated for part‑time roles.
- Wellbeing initiatives and generous parental leave policies.
- Full uniform supplied.
We’re disability confident – reasonable adjustments can be made to recruitment processes. Please let us know if you require them.
Lloyds Banking Group Customer Support - Stoke on Trent employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Stoke on Trent. With a strong focus on employee wellbeing, generous benefits including a substantial pension contribution, private medical cover, and opportunities for professional growth, we empower our team to thrive while making a meaningful impact in customers' lives. Join us to be part of a collaborative culture that values empathy and integrity, ensuring you feel valued and supported every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Stoke on Trent
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about supporting customers, think of examples from your past experiences where you've handled tough situations. We want you to shine when discussing how you can provide fantastic support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Lloyds team. Don’t miss out!
We think you need these skills to ace Lloyds Banking Group Customer Support - Stoke on Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit for the role.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for helping customers and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Interpersonal Skills:Since this role is all about connecting with customers, make sure to emphasise your strong interpersonal skills in your application. Share examples of how you've built relationships and provided fantastic experiences in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've helped customers, especially in tough situations. This role is all about empathy and support, so be ready to share how you've made a difference in someone's day.
✨Show Off Your Interpersonal Skills
This job requires strong interpersonal skills, so practice how you communicate. Be genuine and caring in your responses during the interview. You might even want to role-play with a friend to get comfortable with building rapport quickly.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions that might come up. Think about how you'd handle bereavement or fraud concerns. The interviewer will want to see how you adapt to different customer needs, so have a few scenarios in mind where you maintained calm under pressure.
✨Emphasise Teamwork
Since this role involves collaborating closely with colleagues, be prepared to discuss your teamwork experiences. Share examples of how you've worked well in a team setting and contributed to a positive work environment. Highlighting your ability to connect with others will show you're a great fit for their culture.
