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For Companies At a Glance
- Tasks: Support customers in branches or remotely, providing assistance with their financial queries.
- Company: Join Lloyds Banking Group, a leader in creating sustainable and inclusive workplaces.
- Benefits: Enjoy flexible working, generous pension contributions, private medical benefits, and 22 days' holiday.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No prior experience needed, just a passion for helping others and strong communication skills.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 18300 - 18300 £ per year.
Salary: £22,975.20
Location(s): Staines. Working across our Lloyds and Halifax branches within a reasonable distance.
Hours: 28 hours a week, including Saturdays
Working Pattern: Part-time
About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities? As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first. You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do. From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you'll need
- Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
Lloyds Banking Group - Customer Support - Staines employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Staines
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's values and mission. Understanding their commitment to customer service and community support will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you feel more confident in handling queries and building rapport with customers.
✨Tip Number 3
Get to know the Lloyds and Halifax products and services. Being knowledgeable about what they offer will not only impress your interviewers but also enable you to provide better support to customers.
✨Tip Number 4
If you're applying for a hybrid role, ensure your home setup meets their criteria. A quiet space and stable internet connection are essential, so prepare your environment ahead of time to demonstrate your readiness.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Staines
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lloyds Banking Group is looking for in a Customer Support colleague. Highlight the key skills and attributes they value, such as empathy, teamwork, and customer focus.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any previous customer service experience or relevant skills that demonstrate your ability to connect with people and resolve queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the role. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for.
Showcase Your Knowledge: If you have experience with financial services or using mobile apps, mention it in your application. Demonstrating familiarity with Lloyds Banking Group's products and services can set you apart from other candidates.
How to prepare for a job interview at Lloyds Bank plc
✨Show Your People Skills
As a Customer Support colleague, being a people person is crucial. During the interview, share examples of how you've successfully built relationships and provided excellent customer service in the past.
✨Demonstrate Empathy
The role requires you to put yourself in the customers' shoes. Prepare to discuss situations where you've shown empathy and care, especially when resolving queries or issues.
✨Familiarise Yourself with the Mobile App
Since you'll need to be an expert in using the mobile app, make sure to download it and explore its features before the interview. Being able to discuss your experience with the app will show your commitment to the role.
✨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Share examples of how you've collaborated with colleagues to meet customer needs, as teamwork is essential in this position.
