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- Tasks: Support customers in-branch and transition to remote assistance via phone and online channels.
- Company: Join Lloyds Banking Group, a leader in financial services with a commitment to diversity.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible working options.
- Other info: Great career growth opportunities and a focus on employee wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience is essential; no financial services background needed.
The predicted salary is between 26200 - 26950 ÂŁ per year.
A full time branch based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Salary: ÂŁ26,200 increasing to ÂŁ26,950 after 6 months
Location: Shirley Branch, 248 Stratford Road, Shirley Solihull B90 3AE
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday-Sunday week) and maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What youâll be doing:
- Youâll start in one of our branches, supporting customers sideâbyâside.
- Youâll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, webâchat and remote video appointments.
- Youâll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- Youâll also recognise opportunities to connect customers with the right products and services.
What weâre looking for:
- A minimum of 12 monthâs customer service experience.
- This position is primarily a home working role, following completion of the branch period and necessary checks.
- Successful colleagues will be advocates of Lloyds Banking Group's products and services.
- Crucially, you're a people person - working with your team to provide an essential service to millions of customers.
- The commitment to deliver on your promises and going above and beyond for your customer.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 daysâ holiday (increases over time), with bank holidays on top â pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Weâll also provide you with a full uniform
We know that great talent comes from many backgrounds. If you have relevant, transferable experience, we encourage you to apply.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. With us you'll have a key role to play in shaping the financial services of the future.
Lloyds Banking Group Customer Support - Shirley employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lloyds Banking Group Customer Support - Shirley
â¨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, products, and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your people skills.
â¨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows you're serious about the opportunity. Donât wait too long, as roles can close early due to high interest!
We think you need these skills to ace Lloyds Banking Group Customer Support - Shirley
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Your People Skills: Since this role is all about helping customers, let your personality shine through! Share examples of how you've gone above and beyond for customers in the past. We want to see that youâre a people person who can connect with others.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you'd be a great fit.
Apply Through Our Website: Donât forget to submit your application through our official website! Itâs the best way to ensure we receive your details directly. Plus, it helps us keep track of all applications efficiently.
How to prepare for a job interview at Lloyds Bank plc
â¨Know Your Stuff
Before the interview, make sure you familiarise yourself with Lloyds Banking Group's products and services. Understanding their offerings will help you answer questions confidently and show that you're genuinely interested in the role.
â¨Showcase Your Customer Service Skills
Since this role is all about helping customers, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to empathise and resolve issues effectively.
â¨Prepare for Remote Work Questions
As the role transitions to home working, be ready to discuss your home office setup. Mention your stable Wi-Fi connection and how you plan to create a productive work environment to handle customer calls efficiently.
â¨Emphasise Teamwork and Adaptability
Lloyds values collaboration, so be prepared to talk about how you work well in a team. Share instances where you've adapted to different situations or customer needs, showcasing your flexibility and commitment to delivering excellent service.