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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and flexible workplace.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Other info: Part-time role with potential to grow into various positions within the Group.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 18714 - 19250 £ per year.
End Date: Friday 08 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
Job Description Summary:
- A part-time branch-based opportunity working 25 hours per week.
Job Description:
LOCATION(S): North Shields - Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 25 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £18,714.66 increasing to £19,250 after 6 months
What you'll be doing:
You'll start your journey in one of our branches, providing face-to-face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking - we'll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
Lloyds Banking Group Customer Support - North Shields | North Shields, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - North Shields | North Shields, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and culture. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone or resolved an issue. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - North Shields | North Shields, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your people skills and adaptability!
Show Your Empathy: In your written application, let us know about times when you've helped someone in a tough spot. We value empathy and understanding, so share those moments that demonstrate your ability to connect with customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping others shines through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Lloyds Banking Group.
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about helping people, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you demonstrated empathy, adaptability, or problem-solving skills. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations, like supporting someone through a bereavement or resolving a fraud concern. Practise your responses to these scenarios, focusing on your calmness under pressure and your ability to provide reassurance and guidance.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.