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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, flexible working hours, generous pension, and private medical benefits.
- Other info: Opportunities for career growth and skill development in a diverse environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 18714 - 19250 ÂŁ per year.
A part-time branch-based opportunity working 25 hours per week.
Location: North Shields - Working across our Lloyds and Halifax branches within a reasonable distance.
Hours: 25 hours a week, including Saturdays
Salary: ÂŁ18,714.66 increasing to ÂŁ19,250 after 6 months
What youâll be doing: Youâll start your journey in one of our branches, providing faceâtoâface support to customers. While youâll handle some everyday banking tasks, the heart of this role is helping people through important moments â offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. Youâll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. Youâll also recognise opportunities to connect customers with the right products and services. We donât expect you to know everything about banking â weâll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What weâre looking for:
- A minimum of 12 months customer service experience.
- A people person â Youâll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity â taking time to resolve queries and giving our customers confidence in the service youâre providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework: At Lloyds Banking Group, we donât just offer jobs â we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once youâve built that foundation, weâll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and weâre committed to creating an environment in which everyone can thrive, learn and develop. Weâre disability confident. So, if youâd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 daysâ holiday (increases over time)
Lloyds Banking Group Customer Support - North Shields employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lloyds Banking Group Customer Support - North Shields
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. Remember, they want to see how you empathise and solve problems, so be ready to showcase those skills!
â¨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, itâll boost your confidence when you walk in!
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, itâs a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Lloyds Banking Group Customer Support - North Shields
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that show you can empathise and connect with customers.
Show Your Personality: We want to see the real you! Use your application to showcase your genuine passion for helping people. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application thatâs easy to read and understand.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way to ensure it gets to us directly, and youâll find all the details you need there to make your application shine.
How to prepare for a job interview at Lloyds Bank plc
â¨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
â¨Showcase Your People Skills
Since this role is all about helping people, be ready to share examples of how you've successfully interacted with customers in the past. Think of situations where you demonstrated empathy, adaptability, and problem-solving skills. This will highlight your ability to connect with customers and provide excellent service.
â¨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations, like dealing with a bereavement or a fraud concern. Practise your responses to these scenarios, focusing on how you'd reassure and guide customers through their challenges. This will help you stand out as a candidate who can handle pressure with care.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team culture, opportunities for progression, or how they support employees in developing their skills. This shows your enthusiasm for the role and your desire to grow within the company.