At a Glance
- Tasks: Provide face-to-face support to customers and help them with everyday banking tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 12 months of customer service experience and a caring attitude towards helping others.
The predicted salary is between 26500 - 27100 £ per year.
Position Overview
Customer Support – a part‑time, branch‑based role working 31.5 hours per week.
This position is located at Lloyds Newcastle Monument Mall and Halifax Haymarket Metro Station, with work across both Lloyds and Halifax branches.
Working Pattern & Schedule
The week is structured as follows
- Monday, Wednesday & Friday: 9:30am – 5:00pm
- Tuesday: Scheduled non‑working day
To support changing customer demand, these hours may need to be adjusted; any changes will be discussed in advance.
- Salary & Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping
- 22 days of holiday (increases over time) plus bank holidays – prorated for part‑time roles
- Wellbeing initiatives and generous parental leave policies
- Uniform supplied
- What You’ll Be Doing
- Provide face‑to‑face support to customers at branch.
- Handle everyday banking tasks while focusing on helping people through important moments—bereavement support, fraud concerns, vulnerable customer support, and building confidence with digital banking.
- Promote and support digital services, helping customers use online and mobile banking independently.
- Recognise opportunities to connect customers with appropriate products and services.
- Adapt to different customer needs and work as part of a team to meet customer expectations.
- What We’re Looking For
- Minimum of 12 months customer‑service experience.
- Honest, genuine, caring attitude towards helping people with their finances (no prior financial services experience required).
- Ability to quickly build relationships and deliver a fantastic customer experience.
- Passion for empathy, acting with care and integrity, resolving queries and giving customers confidence in the service provided.
- Commitment to deliver on promises and go above and beyond for customers.
- Team‑player, collaborating closely with colleagues to meet customer needs.
- Career Progression & Development
All new colleagues spend a minimum of 12 months in a customer‑service role to master new skills, handle more complex customer needs, and earn valuable accreditations through our Skill Progression Framework.
After this foundation, you can explore additional career opportunities across the Group in Digital, Operations, Fraud, Financial Planning and leadership roles.
Diversity, Equity and Inclusion
We are disability confident and encourage reasonable adjustments throughout our recruitment process.
Our commitment to diversity, equity and inclusion ensures an environment where everyone can thrive, learn and develop.
- End Date
- Friday 24 July 2026
We are an equal opportunities employer.
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Lloyds Banking Group Customer Support - Newcastle employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Newcastle
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Newcastle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
