At a Glance
- Tasks: Provide face-to-face customer support and assist with banking tasks.
- Company: Lloyds Banking Group, a leader in financial services.
- Benefits: Generous pension, private medical, flexible working, and 22 days holiday.
- Other info: Inclusive workplace with diverse opportunities for career progression.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: 12 months of customer service experience and a caring attitude.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Friday 05 June 2026.
Salary Range: £26,200 – £26,200.
Flexible working is supported.
Location: Middlesbrough & Stockton‑On‑Tees.
Working Pattern: Part‑time, 28 hours per week, including Saturdays.
What You’ll Be Doing
The role begins in a branch where you will provide face‑to‑face support to customers. You will handle everyday banking tasks while focusing on helping customers through important moments such as bereavement support, fraud concerns, vulnerable customer assistance and building confidence with digital banking. You will adapt to customer needs, promote and support digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the appropriate products and services. As you grow, you may progress into other roles across the Group, including phone, online, web chat, video or social media support.
What We’re Looking For
- A minimum of 12 months' customer service experience.
- A people‑person who is honest, genuine and caring about helping people with their finances; previous financial services experience is not required.
- The ability to build relationships quickly and give customers a fantastic experience.
- Empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence.
- Commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
Grow Your Career with Our Skill Progression Framework
We ask new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills and earning valuable accreditations. Once you’ve built that foundation, we support you in exploring a wide range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning and leadership roles.
Benefits
- Generous pension contribution of up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time) plus bank holidays – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries reviewed annually on 1 April as part of our annual pay review.
- Full uniform provided.
- Inclusive workplace promoting diversity, equity and inclusion.
Equal Opportunities
We are disability confident and committed to making reasonable adjustments. We strive to create a workforce that reflects the diversity of the customers and communities we serve.
Lloyds Banking Group Customer Support - Middlesbrough employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive work culture in Middlesbrough that prioritises employee wellbeing and career growth. With flexible working options, generous benefits including a substantial pension contribution and private medical care, as well as a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Middlesbrough
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer support. This will help you connect with interviewers and show that you're genuinely interested in helping customers.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during interviews.
✨Tip Number 3
Show your empathy! In interviews, highlight your ability to understand and relate to customers' feelings, especially in sensitive situations like bereavement or fraud concerns. This will demonstrate that you can provide the care and support they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Middlesbrough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how you’ve helped people in the past, so share specific examples that show your caring nature and ability to build relationships.
Show Your Empathy:In your written application, let your personality shine through! We’re looking for genuine people who care about helping others. Use your words to convey empathy and integrity, especially when discussing how you handle customer queries.
Highlight Teamwork:We love a good team player! Make sure to mention any experiences where you collaborated with colleagues to meet customer needs. This shows us you’re not just about individual success but also about working together to create fantastic customer experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role entails. Familiarise yourself with the key responsibilities like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've built relationships in previous jobs. Highlight your empathy and ability to handle sensitive situations, like bereavement or fraud concerns, to demonstrate that you can provide the care and support needed.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Think of scenarios where you went above and beyond for a customer or resolved a tricky issue. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, opportunities for progression, or how they support employees in developing their skills. This shows your enthusiasm for the role and your commitment to growing within the company.
