At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and flexible workplace.
- Benefits: Generous pension, performance bonuses, private medical cover, and 22 days holiday.
- Other info: Opportunities for career progression and skill development across various banking roles.
- Why this job: Make a real difference in people's lives while developing your career in banking.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 32330 - 32330 £ per year.
End Date: Friday 03 July 2026
Salary Range: £32,330 - £32,330
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Flexibility in when hours are worked
Position Details
- Location(s): Kensington, working across our Lloyds and Halifax branches within a reasonable distance
- Hours: 35 hours per week, including Saturdays
- Working Pattern: Full-time. To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.
- Salary: £32,330, increasing to £33,080 after 6 months.
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for
- A minimum of 12 months customer service experience.
- Honest, genuine, people‑person who cares about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence in the service you’re providing.
- Commitment to deliver on your promises and go above and beyond for your customer.
- Genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided.
EEO Statement
We’re disability confident, and we’re committed to creating an environment in which everyone can thrive, learn and develop. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Skill Progression
We believe in building strong foundations; we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
Lloyds Banking Group Customer Support - Kensington employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in the heart of Kensington. With a strong focus on employee growth, you will have the opportunity to develop your skills through our comprehensive Skill Progression Framework, while enjoying generous benefits such as a competitive pension scheme, private medical cover, and a commitment to wellbeing initiatives. Join us to make a meaningful impact in customers' lives while being part of a collaborative team that values empathy and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Kensington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Bank plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Bank plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lloyds Banking Group Customer Support - Kensington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Bank plc:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Bank plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Bank plc!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
