At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy flexible working hours, competitive salary, and a generous benefits package.
- Other info: Opportunities for career progression and skill development within a supportive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
A part-time branch-based opportunity working 24.5 hours per week.
Location: Hastings and Eastbourne, working across our Lloyds and Halifax branches within a reasonable distance.
Working Hours: 24.5 hours a week, including Saturdays. Flexible hours across the week Monday to Friday but must be able to work Saturdays. Adjustments may occur; we’ll discuss and aim to agree changes in advance.
Salary: £18,340, increasing to £18,865 after 6 months.
What you’ll be doing:
- Providing face-to-face support to customers.
- Handling everyday banking tasks while helping people through important moments.
- Supporting customers with bereavement, fraud concerns, and digital banking.
- Promoting and supporting our digital services.
- Recognising opportunities to connect customers with the right products and services.
What we’re looking for:
- A minimum of 12 months customer service experience.
- The ability to quickly build relationships to give customers a fantastic experience.
- Empathy and integrity in resolving queries.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we offer careers, not just jobs. We ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills and earning valuable accreditations through our Skill Progression Framework.
This is a place for you:
We are committed to creating an environment in which everyone can thrive, learn, and develop. We’re disability confident and offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro-rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April
- A full uniform provided
We keep your data safe and will only ask for confidential information once you have formally been invited to an interview or accepted a verbal offer.
We’re focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Lloyds Banking Group Customer Support - Hastings employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Hastings
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Lloyds Bank plc often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Lloyds Bank plc.
We think you need these skills to ace Lloyds Banking Group Customer Support - Hastings
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Lloyds Bank plc and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Lloyds Bank plc. A little light-heartedness can go a long way!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
