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- Tasks: Join our branch team to provide amazing customer support and service.
- Company: Lloyds Banking Group, a leader in financial services with a focus on inclusivity.
- Benefits: Competitive salary, flexible working, generous pension, and wellness initiatives.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: No prior experience needed, just a passion for helping people.
- Other info: Opportunities for career progression and skill development in a supportive environment.
The predicted salary is between 18340 - 22015 £ per year.
We support flexible working - click here for more information on flexible working options.
Join our branch team in a part time role and help us deliver brilliant service to our customers. Flexibility is key, and your working pattern will include some Saturdays.
About this opportunity:
- You will begin your journey in one of our branches, providing face-to-face support to our customers.
- You will learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
- Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don’t just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
About us:
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need:
- You’re a people person - honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers’ needs are met.
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us:
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Lloyds Banking Group employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to Lloyds Banking Group. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Keep an eye on deadlines, as roles can close early due to high interest!
We think you need these skills to ace Lloyds Banking Group
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to connect with people and provide excellent service.
Show Your Commitment: We love candidates who are eager to grow and develop. In your application, express your enthusiasm for learning new skills and how you plan to contribute to our team and the community.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank plc
✨Know the Company Values
Before your interview, take some time to research Lloyds Banking Group's values and mission. Understanding their commitment to customer service and community impact will help you align your answers with what they stand for, showing that you're a great fit for their culture.
✨Show Your People Skills
Since this role is all about customer support, be prepared to share examples of how you've successfully built relationships in the past. Think of specific situations where you demonstrated empathy and went above and beyond to help someone, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Practise answering these by thinking through common customer issues and how you would resolve them. This will show your problem-solving skills and your ability to put yourself in the customers' shoes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewers. Inquire about the skill progression framework or opportunities for career growth within the company. This demonstrates your interest in developing your career and shows that you're serious about the role.