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- Tasks: Support customers in-branch and transition to remote assistance via phone and digital channels.
- Company: Join the Bank of Scotland, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, flexible working options, and a generous benefits package.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience is essential; no financial services background needed.
The predicted salary is between 26200 - 26950 ÂŁ per year.
A full time branch based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Salary: ÂŁ26,200 increasing to ÂŁ26,950 after 6 months
Location: Almondvale Centre, Livingston
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday-Sunday week) and maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What youâll be doing:
- Youâll start in one of our branches, supporting customers sideâbyâside.
- Youâll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, webâchat and remote video appointments.
- Youâll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- Youâll also recognise opportunities to connect customers with the right products and services.
What weâre looking for:
- A minimum of 12 monthâs customer service experience.
- This position is primarily a home working role, following completion of the branch period and necessary checks.
- Successful colleagues will be advocates of Lloyds Banking Group's products and services.
- Crucially, you're a people person - working with your team to provide an essential service to millions of customers.
- The commitment to deliver on your promises and going above and beyond for your customer.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 daysâ holiday (increases over time), with bank holidays on top â pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Weâll also provide you with a full uniform
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Together weâre building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Bank of Scotland - Customer Support - Livingston employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Bank of Scotland - Customer Support - Livingston
â¨Tip Number 1
Get to know the company! Research Bank of Scotland and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where youâve gone above and beyond for someone. Be ready to share these stories during your interview.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about the opportunity. Donât wait too long, as roles can close early!
We think you need these skills to ace Bank of Scotland - Customer Support - Livingston
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Support role. Use keywords from the job description to show that you understand what we're looking for.
Show Your People Skills: Since this role is all about helping customers, donât forget to showcase your people skills! Share examples of how you've gone above and beyond for customers in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and free of jargon.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, itâs super easy to do!
How to prepare for a job interview at Lloyds Bank plc
â¨Know Your Customer Support Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled difficult situations or provided exceptional service, as this role is all about helping people through important moments.
â¨Familiarise Yourself with Digital Banking
Since you'll be promoting digital services, make sure you understand the basics of online and mobile banking. If you can, explore the Bank of Scotland's app and services beforehand so you can speak confidently about them during the interview.
â¨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer scenarios, like supporting someone through a bereavement or resolving a fraud concern. Practise your responses to these types of questions to show that you're empathetic and solution-oriented.
â¨Show Your People Skills
This role requires a genuine passion for helping others. Be prepared to discuss how you connect with customers and work within a team. Highlight any experiences where you've gone above and beyond to support someone, as this will resonate well with the interviewers.