At a Glance
- Tasks: Create seamless digital experiences and enhance service design across the Group.
- Company: Join a leading UK business committed to diversity and inclusion.
- Benefits: Generous salary, flexible working, 30 days holiday, and a strong pension scheme.
- Other info: Dynamic environment with excellent opportunities for learning and development.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Proactive problem solver with strong communication and design thinking skills.
The predicted salary is between 61344 - 68160 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Salary Range: £61,344 - £68,160
What you’ll be doing:
- Create seamless digital experiences for our customers to build advocacy and advance the practice of Service Design across the Group.
- Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
- Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
- Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
- Support the research and document current and future state services.
- Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
- Take ownership for your own development.
- Collaborate closely with other designers, product owners, and engineers.
- Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Why join us?
Join us and give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities—you’ll find them all here.
What we’re looking for:
We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Additionally, you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non-technical audiences and will have experience in research and design thinking methods.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Service Designer - 12 Month FTC in Leeds employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
