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- Tasks: Support customers in-branch and transition to remote assistance via phone and online channels.
- Company: Join Lloyds Banking Group, a leading financial institution with a focus on customer care.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Enjoy a dynamic work environment with the chance to work from home after 2027.
- Why this job: Make a real difference in people's lives while developing valuable skills in customer support.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 26200 - 26950 £ per year.
End Date: Friday 08 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A full time branch based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TITLE: Customer Support
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Leeds City Centre, 65-68 Briggate, Leeds, LS1 6LH & Leeds 32 Commercial Street, Leeds, LS1 6EY. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday-Saturday. Home working role from early 2027 and the working patterns is:
- 5-Day Week pattern:
- Start times between 8am and 10am and end times between 6pm and 8pm
- Maximum of 5 out of 7 days (based on a Monday-Sunday week)
- Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you'll be doing: You'll start in one of our branches, supporting customers side-by-side. You'll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web-chat and remote video appointments. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
Lloyds Banking Group Customer Support - Leeds Commercial Street | Leeds, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Leeds Commercial Street | Leeds, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer support skills! Think about scenarios you might face in the role and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Lloyds Banking Group Customer Support - Leeds Commercial Street | Leeds, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your experience in customer service and any relevant skills that match what Lloyds Banking Group is looking for. We want to see how you can bring value to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We’re looking for friendly, approachable individuals who can connect with customers. A touch of warmth and authenticity can make a big difference!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Support role at Lloyds Banking Group. Familiarise yourself with their services, values, and the specific responsibilities you'll have in both branch and remote settings. This will show your genuine interest and help you answer questions more confidently.
✨Practice Common Scenarios
Since this role involves helping customers through various situations, it’s a good idea to prepare for scenario-based questions. Think about how you would handle customer queries or complaints, especially sensitive topics like bereavement. Practising these scenarios can help you articulate your thought process during the interview.
✨Showcase Your Communication Skills
As you'll be assisting customers over the phone and through other channels, strong communication skills are key. During the interview, demonstrate your ability to listen actively and respond clearly. You might even want to share examples of past experiences where your communication made a difference.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to learn more about the team dynamics, training opportunities, and what success looks like in this role. Thoughtful questions not only show your enthusiasm but also help you gauge if this is the right fit for you.