At a Glance
- Tasks: Lead technical teams to enhance payment service reliability and drive incident recovery.
- Company: Join Lloyds Banking Group, a leader in financial services with a purpose.
- Benefits: Generous pension, annual bonus, 30 days holiday, and flexible working options.
- Other info: Inclusive culture that values diversity and offers excellent career growth opportunities.
- Why this job: Make a real impact on millions while shaping the future of financial services.
- Qualifications: Experience in service management, IT operations, and data analysis required.
The predicted salary is between 85493 - 100580 £ per year.
Salary Range: £85,493 - £100,580.
Flexible Working Options: Hybrid Working, Job Share.
Job Overview:
Location: Edinburgh
Hours: Full time, 2-year fixed term contract
Working Pattern: Hybrid
Key Responsibilities:
- Providing technical leadership to improve service reliability, availability and recoverability across critical payment services.
- Leading complex incident recovery and service restoration activities across internal and supplier-supported environments.
- Driving problem management and root cause analysis activities to reduce recurring service issues.
- Improving operational processes, controls and service governance to strengthen production stability.
- Using service data, monitoring and observability insights to identify risks and opportunities for improvement.
- Partnering with engineering and product teams to embed resilience, scalability and operational readiness into service design and delivery.
What You’ll Need:
- Service Management: Experience leading service management activities across complex, business-critical technology environments, including incident, problem, change and operational readiness processes.
- IT Operations: Ability to manage and improve production services, ensuring reliability, availability, recoverability and operational control.
- Continuous Improvement: Experience identifying trends, reducing operational risk and delivering measurable service improvements through automation and process optimisation.
- Data Analysis: Ability to use operational, service and performance data to identify risks, prioritise actions and inform decision-making.
- Stakeholder Management: Experience building effective relationships across engineering, business, risk, supplier and operations teams, translating technical issues into clear business outcomes.
- Leadership: Ability to coach and support colleagues, create clarity during incidents and drive shared accountability for service excellence.
And any experience of this would be really useful:
- Supporting payment services such as CHAPS, Faster Payments, BACS, SWIFT, International Payments or payment gateways.
- Experience working within operational resilience or regulated financial services environments.
- Knowledge of observability and monitoring platforms such as ServiceNow, Dynatrace or Splunk.
- Experience with Site Reliability Engineering practices, cloud-hosted services or modern automation approaches.
- Working with third-party service providers, managed service partners or distributed teams.
- Relevant qualifications in ITIL, service management, resilience, cloud technologies or payments operations.
Benefits:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, including discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous family-friendly policies
Our Commitment to Inclusion:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We’re disability confident, and we'll make reasonable adjustments to our recruitment processes wherever needed. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive environment where everyone can succeed.
About the Company:
Want to do amazing work that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Here, you'll do the best work of your career.
Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com
Lead Technical Application Service Specialist employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technical Application Service Specialist
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lloyds Bank plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lead Technical Application Service Specialist
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Bank plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Bank plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Bank plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Bank plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Bank plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
