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- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a company that values people and community.
- Benefits: Flexible working hours, competitive salary, and career progression opportunities.
- Other info: Part-time role with potential to transition into various positions within the bank.
- Why this job: Start your career in banking with real impact on customers and communities.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
End Date: Friday 08 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A part-time branch-based opportunity working 17.5 hours per week.
Job Description:
- Location(s): Ipswich. Working across our Lloyds and Halifax branches within a reasonable distance.
- Hours: 17.5 hours a week, including Saturdays.
- Working Pattern: Part-time.
- Salary: £13,100, increasing to £13,475 after 6 months.
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.
About this opportunity:
You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web-chat and remote advice video calls.)
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital.
Lloyds Banking Group - Customer Support - Ipswich | Ipswich, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Ipswich | Ipswich, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Lloyds. They might even give you a heads-up on what to expect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Ipswich | Ipswich, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support role. Highlight any relevant experience you have in customer service and how it aligns with our values at Lloyds Banking Group.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for helping customers and how you can make a difference in their experience.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your skills and experiences are easy to understand.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows that you're serious about joining our team at Lloyds Banking Group.
How to prepare for a job interview at Lloyds Bank plc
✨Know the Company
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you provided excellent service. Think about challenges you faced and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about the skill progression framework or opportunities for growth within the company.