At a Glance
- Tasks: Lead the ICS Lab to shape customer investment journeys and enhance digital experiences.
- Company: Join Lloyds Banking Group, a leader in transforming finance for good.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 30 days holiday.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on financial services while developing your career in a dynamic environment.
- Qualifications: 10+ years in digital product leadership with strong CX and Agile experience.
The predicted salary is between 106565 - 125370 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Leeds or Edinburgh
Salary: £106,565 - £125,370
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds or Edinburgh office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
This is an exciting opportunity to lead the Individual Customer Savings (ICS) Lab within our Direct to Consumer Customer Investments Platform. You'll shape how customers invest with us, being responsible for the end-to-end execution of Ready-Made Pension, Ready-Made Investment and SIPP journeys across our digital channels and supporting platforms. The D2C Investments Platform brings together business and technology teams to develop simple, engaging and digital-first investment experiences for customers across Lloyds Banking Group and Scottish Widows. As we continue to grow, you'll play a key role in delivering the next phase of our investment proposition.
As Lab Product Owner, you'll lead a high-performing team responsible for delivering great customer outcomes while maintaining a resilient and compliant platform. You'll turn strategy into action, balancing customer needs, commercial priorities, regulatory requirements and technology change to deliver meaningful results. Working closely with colleagues across product, technology, operations, risk, sales and marketing, you'll use customer insight and market trends to see opportunities, improve digital journeys and drive product adoption. You'll also help shape future platform capability, embed continuous improvement and ensure the team delivers high-quality outcomes at pace.
What we’re looking for:
- 10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation.
- Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data and insight to drive customer outcomes, commercial performance and product growth.
- 5+ years experience delivering large-scale products, programmes or technology change within Agile environments.
- Proven record of leading teams through change and successfully adopting new technologies, tools and ways of working.
- Excellent stakeholder management and influencing skills, with the ability to collaborate effectively across technical, commercial and cross-functional teams.
- 5+ years experience running budgets, resources and delivery priorities, ensuring successful outcomes within cost and capacity constraints.
- Shown ability to lead own dependencies, proactively identify risks and issues, and drive effective resolution across complex delivery environments.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Lloyds Bank plc. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Lloyds Bank plc.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Lloyds Bank plc. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Lloyds Bank plc and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Lloyds Bank plc how you can be a team player!
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Lloyds Bank plc.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Lloyds Bank plc's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
