At a Glance
- Tasks: Provide face-to-face support to customers and assist with banking tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Friday 03 July 2026
Salary Range: £26,200 - £26,200
We support flexible working – click here for more information on flexible working options. Flexibility in when hours are worked.
A part‑time branch‑based opportunity working 22 hours per week.
Location(s): Hemel Hempstead and St Albans
Hours: 22 hours a week, including Saturdays
Working pattern: Part‑time
Saliency: £16,468, increasing to £16,940 after 6 months
What you’ll be doing:
- Providing face‑to‑face support to customers in selected branches.
- Handling everyday banking tasks while helping customers through important moments, such as bereavement, fraud concerns or building confidence in digital banking.
- Promoting and supporting our digital services and assisting customers with online and mobile banking independently.
- Recognising opportunities to connect customers with the right products and services.
- Adapting to different customer needs and maintaining calm under pressure.
What we’re looking for:
- Minimum of 12 months customer service experience.
- People‑oriented, honest, genuine and caring about helping people with their finances (no previous financial services experience required).
- Ability to build relationships quickly and provide a fantastic customer experience.
- Empathy, integrity and a commitment to deliver on promises and go above and beyond for the customer.
- Cooperative team player, collaborating closely with colleagues to meet customer needs.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other benefits that can be adapted to lifestyle
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Uniform provided
- Annual salary review on 1 April
Equality and Diversity:
We are disability confident and committed to creating an inclusive workplace. We also offer reasonable adjustments to the recruitment process upon request.
Apply:
Please note that roles can generate considerable interest and may close early, so apply promptly.
Lloyds Banking Group Customer Support - Hemel Hempstead employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in Hemel Hempstead. With a strong focus on employee wellbeing, generous benefits including a substantial pension contribution, private medical cover, and opportunities for personal growth, we foster a culture of inclusivity and collaboration. Join us to make a meaningful impact in customers' lives while enjoying a rewarding career with ample support and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Hemel Hempstead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
