End Date Thursday 09 July 2026 Salary Range £126,523 - £148,850 We support flexible working – more information on flexible working options.
Salary: £106,565 - £125,370 outside London; £126,523 - £148,850 for London candidates. Location: London, Birmingham, Bristol, Edinburgh, Halifax, Leeds or Manchester. Hours: Full time – 35 hours per week. Working Pattern: Hybrid – at least two days per week, or 40% of time at an office site. Colleagues with disabilities may receive workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy.
About the Role
We’re looking for a Head of Optimisation & Integration – a newly created leadership role, reporting directly to the Chief Digital Officer. This role is at the heart of the Chief Digital Office (CDO), where you’ll shape how the CDO works, helping teams connect, prioritise and deliver at pace. The CDO spans key areas including the mobile app, customer communications, artificial intelligence, growth, data and analytics, now organised into platforms focused on specific customer outcomes. Leading a team of around 50 with 7 direct reports, you’ll ensure delivery is fast, joined-up and well controlled – bringing structure, clarity and pace across a complex, fast-moving organisation.
What You’ll Be Doing
- Define and evolve how the CDO operates, turning strategy into practical ways of working, delivery plans and operating model improvements
- Drive integration and alignment across platforms, portfolios and business management, improving collaboration and execution
- Lead planning, prioritisation and governance rhythms (including business reviews and objective setting), ensuring focus on the right outcomes
- Support workforce strategy, including capacity planning, capability development and future skills needs
- Enable confident decision‑making by framing risks, trade‑offs and clear recommendations for senior leaders
- Oversee business management, including investment governance, financial performance, risk and controls
- Build and lead a high‑performing team, embedding agile, continuous improvement and strong delivery focus
What We’re Looking For
- Operating Model Transformation & Change Delivery Leadership
- Experience designing and delivering operating model transformation, translating strategy into scalable ways of working and execution at pace
- Experience optimising delivery across platforms or portfolios, linking outcomes to customer impact, cost discipline and control
- Strategic Approach, Decision Enablement & Workforce Planning
- Experience shaping strategy, prioritisation and planning cycles to align investment to outcomes, with strong ability to support senior decision‑making on complex trade‑offs
- Experience leading workforce planning, including forecasting, capability development and building future‑ready organisations in partnership with People teams
- Business Management, Governance, Risk & Control
- Strong experience operating in regulated or complex environments, with accountability for governance, financial performance, risk, controls and suppliers
- Ability to enable pace through disciplined governance, using data and insight to drive decisions, manage risk and track delivery
- Capability Building, Influence & Leadership
- Proven experience building and leading high‑performing teams and embedding agile, continuous improvement and strong delivery practices at scale
- Strong influencing and communication skills to engage senior leaders and business partners and drive alignment across a large, complex organisation
- Experience in digital banking, financial services, technology, data or digital transformation environments
- Experience embedding agile or product‑led ways of working across large organisations
- Experience using emerging technologies, automation or artificial intelligence to improve delivery or decision‑making
This is a Place for You
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide‑ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
