At a Glance
- Tasks: Provide face-to-face customer support and assist with banking tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy flexible working, generous pension, private medical benefits, and 22 days holiday.
- Other info: Great career development opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives during important moments.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 27100 - 28000 £ per year.
Location: Belfast - Working across our Halifax branches within a reasonable distance.
Hours: 17.5 hours per week (including Saturdays). Pattern: Part-time.
Annual Salary Range: £26,200. (Part-time salary: £13,100, increasing to £13,475 after 6 months.)
Flexible Working
We support flexible working - more information is available.
Responsibilities
- You will start your journey in one of our branches, providing face-to-face support to customers.
- Handle everyday banking tasks while focusing on supporting customers through important moments such as bereavement, fraud concerns, vulnerable support, and digital banking confidence.
- Adapt to different customer needs, promote and support our digital services, and help customers use online and mobile banking independently.
- Recognize opportunities to connect customers with the right products and services.
- Provide reassurance, guidance, and practical support, staying calm under pressure, adaptable, and empathetic.
- Progress into other roles across the Group, including phone, online, web chat, video, or social media channels.
Qualifications
- A minimum of 12 months customer service experience.
- A people person who is honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion to show empathy, act with care and integrity, taking time to resolve queries and give customers confidence in the service.
- Commitment to deliver on promises and go above and beyond for customers.
- A genuine team player who collaborates closely with colleagues to meet customer needs.
Career Development
We provide a Skill Progression Framework, requiring a minimum of 12 months in a customer service role and offering access to opportunities across the Group.
Equal Employment Opportunity
Lloyds Banking Group is committed to diversity, equity and inclusion. We are disability confident and provide reasonable adjustments to recruitment processes.
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days holiday (increases over time), with bank holidays on top - pro-rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries reviewed annually on 1 April as part of the annual pay review
Lloyds Banking Group Customer Support - Belfast in Halifax employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in Belfast that prioritises employee wellbeing and career development. With a strong commitment to diversity and inclusion, employees benefit from generous pension contributions, private medical insurance, and a variety of lifestyle-adaptable benefits, all while having the opportunity to progress within the organisation across various customer support channels.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Belfast in Halifax
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Belfast in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
