Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in-branch and transition to remote assistance via phone and online channels.
- Company: Join the Bank of Scotland, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, flexible working options, and a generous benefits package.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience is essential; no financial services background needed.
The predicted salary is between 26200 - 26950 £ per year.
A full time branch based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Salary: £26,200 increasing to £26,950 after 6 months
Location: Sauchiehall Street, Glasgow
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday-Sunday week) and maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What you'll be doing: You'll start in one of our branches, supporting customers side‐by‐side. You'll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‐chat and remote video appointments. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. From day one we'll teach you all about our products, processes and systems and you'll learn how to respond to queries quickly and become better every day.
What we're looking for:
- A minimum of 12 months' customer service experience (There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive training programme).
- This position is primarily a home working role, following completion of the branch period and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.
- Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
- Crucially, you're a people person - working with your team to provide an essential service to millions of customers.
- The commitment to deliver on your promises and going above and beyond for your customer.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Bank of Scotland - Customer Support - Glasgow employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank of Scotland - Customer Support - Glasgow
✨Tip Number 1
Get to know the company! Research Bank of Scotland and understand their values, products, and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you've gone above and beyond for someone. Be ready to share these stories in your interview to demonstrate your people skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the opportunity. Don’t wait too long, as roles can close early due to high interest!
We think you need these skills to ace Bank of Scotland - Customer Support - Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to share why you’re passionate about helping customers and how you can make a difference at Bank of Scotland. It helps us get to know you better!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a customer support role!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Support Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled difficult situations or provided exceptional support, as this role is all about helping customers through important moments.
✨Familiarise Yourself with Digital Banking
Since you'll be promoting digital services, make sure you understand the basics of online and mobile banking. If you can, explore the Bank of Scotland's app and services beforehand so you can speak confidently about them during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer scenarios, like dealing with a bereavement or a fraud concern. Practise your responses to these types of questions, focusing on empathy and problem-solving skills.
✨Show Your People Skills
This role requires a genuine passion for helping others. Be prepared to discuss how you connect with people and build rapport. Share stories that highlight your ability to work well in a team and go above and beyond for customers.