At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate banking services.
- Company: Join the Bank of Scotland, a leader in customer service and support.
- Benefits: Competitive salary, flexible working options, and a broad benefits package.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while growing your career in banking.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
- Overview
- End Date Saturday 25 July 2026
We support flexible working – click here for more information on flexible working options.
- Flexible
- Working
Options: Flexibility in when hours are worked.
Working across our Bank of Scotland branches within a reasonable distance.
Job
Title: Customer Support.
Salary: £26,200, increasing to £26,950 after 6 months. This is a full-time, branch-based opportunity.
Responsibilities
- You will start your journey in one of our branches, providing face‑to‑face support to customers.
- Handle some everyday banking tasks while focusing on helping people through important moments by offering reassurance, guidance and practical support.
- Support customers through scenarios such as bereavement, fraud concerns, vulnerable customers, or building confidence with digital banking.
- Promote and support digital services and help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
- Work with a calm, adaptable and empathetic approach; training will be provided as needed.
- As you grow, you may progress into other roles across the Group, including support by phone, online, or through channels like web chat, video or social media.
- What we’re looking for (Qualifications)
- A minimum of 12 months customer service experience.
- A people person who is honest, genuine and cares about helping people with their finances.
- Ability to quickly build relationships to give customers a fantastic experience.
- Empathy, care, integrity, and the commitment to resolve queries and give customers confidence in the service.
- Willingness to go above and beyond for customers and to deliver on promises.
- A genuine team player who collaborates closely with colleagues to meet customer needs.
- Development and Benefits
Grow Your Career : Lloyds Banking Group offers long-term careers.
Spend a minimum of 12 months in a customer service role, mastering new skills, handling more complex needs, and earning accreditations through our Skill Progression Framework.
This foundation supports opportunities across Digital, Operations, Fraud, Financial Planning, and leadership roles.
Our commitments : We are committed to diversity, equity and inclusion, disability confidence, and reasonable adjustments in recruitment processes.
We offer a broad benefits package including: up to 15% pension, annual performance-related bonus, private medical with BUPA, share schemes, adaptable lifestyle benefits, 22 days’ holiday (pro rata for part-time), wellbeing initiatives, generous parental leave policies, annual salary reviews on 1 April, and a full uniform provided.
We welcome applicants from diverse backgrounds and encourage those with relevant, transferable experience to apply.
Roles may close early due to high interest.
For more information, contact careers@lloydsbanking. com.
For flexible working options, search using terms like “job sharing” or “variable hours” to identify matches.
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Bank of Scotland - Customer Support - Cumbernauld in Glasgow employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
