Executive Director of Policy and Strategy

Time Type: Full time Flexible Working Options: Hybrid Working Within Business and Commercial Banking (BCB) we’re on an exciting journey to become the leading UK digitally-led relationship bank, with significant investment to transform the customer experience and digitise our offering. The MD Customer Propositions & Strategy plays a key role in strengthening, deepening and growing our customer relationships with accountability for four critical strategic initiatives across the BCB business unit: You’ll work closely with other senior executives across the business and the wider Group to leverage data, customer insight and market intelligence to inform our approach and influence stakeholders to make bold strategic decisions. This is a place where your thought leadership will build the business of tomorrow. You’ll lead a team of approximately 50 talented colleagues and will need to set a motivating vision for what we’re trying to achieve, empowering them to deliver high performance and providing effective coaching and broader support for personal development. You’ll report into the MD of Digital Banking, Analytics and Propositions but be expected to have a close and trusted relationship with all members of the BCB executive committee and the CEO in particular. Lead our social sustainability and inclusive business agenda, driving improvements to access to finance to under-represented groups and regions. Build and communicate business cases grounded in strong commercial rigour. Effectively manage relationships across the BCB and broader LBG network to drive maximum impact. Ensure an effective system of risk management and controls. Strategic Planning: Ability to envision a desired future and translating this vision into clearly defined goals. Customer and Market Analysis: Ability to use data to draw insights in customer behaviour and market dynamics. Commercial Acumen: Deep commercial understanding and ability to use data to predict changing customer needs. Creative and able to make sense of complex information. Risk Management: Takes a pro-active approach to identifying and managing risk. Demonstrate knowledge of business and commercial banking industry, including external knowledge of industry best practice. Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re disability confident. We Also Offer a Wide-Ranging Benefits Package, Which Includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. #