At a Glance
- Tasks: Uncover customer behaviour insights and turn them into impactful stories for executives.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Opportunities for growth and learning in a supportive, inclusive workplace.
- Why this job: Make a real impact by shaping customer-focused decisions in a dynamic team environment.
- Qualifications: Experience in customer insight and strong storytelling skills are essential.
The predicted salary is between 61344 - 68160 € per year.
Locations: Edinburgh, Bristol
Time Type: Full time
Posted on: Posted Today
End Date: May 27, 2026
Job Requisition ID: 157002
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds Banking Group. This role involves producing high-quality customer insight that informs and influences senior and executive collaborators. You will translate complex evidence into clear, compelling stories that prompt timely action.
Playing a vital role in promoting the customer agenda involves preparing executive committee documents, managing insight inquiries, and supporting Board-level engagement. External messaging support is also part of this role.
Collaborating with colleagues in insight, analytics, and research to support the development of strategic customer insight and communications. Address the needs of executive audiences, partners, and colleagues throughout the Group, while actively advancing the insight agenda aligned with LBG’s strategic priorities.
This is an exciting opportunity to join a fast‐paced and collaborative team, suited to someone who enjoys delivering high‐quality insight outputs while working confidently at pace.
Key Responsibilities:
- Lead and deliver regular executive insight, passionate about customer behaviours, preferences and emerging trends across propositions, features and channels.
- Triangulate behavioural data, research, analytics and market intelligence to build comprehensive and commercially grounded recommendations.
- Translate complex information and distil it into simple, compelling stories engaging all levels up to director.
- Support external customer insight messaging, working with Group Corporate Affairs business partners.
- Prioritise and triage requests, crafting and challenging briefs to ensure clarity, focus and value.
- Explore creative methods of sharing and distributing insights to various colleagues throughout the organisation.
- Promote a customer-centred approach and a culture driven by insights throughout the organisation.
What We’re Looking For:
- Confidence and experience in producing customer insight for senior and executive collaborators, ideally within financial services or a similarly data rich environment.
- Excellent storytelling skills, able to translate data into compelling, clear narratives for senior partners, using clear structure, engaging language and well‐designed visuals.
- Strong ability to handle competing priorities, prioritise requests, and work efficiently in an agile environment.
- Knowledge and expertise in triangulating multiple sources of data and strong ability to bring to bear prior work from across the team.
- Strong problem‐framing capability, able to bring clarity to ambiguous or open‐ended questions.
- Strong skills in managing relationships with collaborators and relevant teams.
- Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
- Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to build and share impactful insight.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Executive Customer Insight Manager employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic and collaborative work environment in Edinburgh and Bristol. With a strong commitment to employee growth, flexible working options, and a comprehensive benefits package including generous pension contributions and wellbeing initiatives, we empower our team to thrive while making a meaningful impact on customer experiences. Join us in shaping the future of financial services, where your insights will drive strategic decisions at the highest levels.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Customer Insight Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think about how you can translate complex customer insights into engaging narratives that resonate with executives. We want to see your passion for customer behaviour!
✨Tip Number 3
Show off your analytical chops! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve turned insights into action – this is key for the Executive Customer Insight Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission of shaping finance for good.
We think you need these skills to ace Executive Customer Insight Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Executive Customer Insight Manager role. Highlight your experience in producing customer insights and storytelling, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Storytelling Skills:Since this role involves translating complex data into compelling narratives, include examples of how you've done this in the past. Use clear structure and engaging language to demonstrate your ability to communicate insights effectively. Remember, we love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and focus on clarity. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance of being considered. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer behaviours and preferences relevant to the financial services sector. Familiarise yourself with recent trends and insights that could impact decision-making at an executive level. This will not only show your passion but also your readiness to contribute meaningfully.
✨Craft Compelling Stories
Practice translating complex data into clear, engaging narratives. Use examples from your past experiences where you successfully communicated insights to senior stakeholders. This will demonstrate your storytelling skills and ability to make data relatable and actionable.
✨Prioritise and Prepare
Anticipate the types of questions you might face regarding prioritising requests and managing competing demands. Be ready to discuss how you've handled similar situations in the past, showcasing your agility and problem-solving capabilities.
✨Showcase Your Collaborative Spirit
Highlight your experience working with cross-functional teams. Discuss how you’ve built relationships with collaborators to enhance insight delivery. This will reflect your ability to work effectively within a team and promote a customer-centred approach.
