Engineering Lead - Optimisation Lab

The purpose of the Engineering Lead is to support the Lab leadership and the teams within their area to deliver against the strategy and their delivery commitments. Colleagues in these roles must come from an Engineering background, and this position represents the conscious decision of an Engineer to progress down the management track of the Y-shaped model. This allows these colleagues to start building up the broader set of skills required to operate in an engineering management position, not all of which will be developed under the Software Engineer role. However, they will remain deeply technical, providing technical guidance to teams and making sure that they make the right technology choices, though the broader set of responsibilities will often take them away from actual coding on a very regular basis.

Our mission is to help customers feel confident and in control of their finances, now and into the future. We’re building a new future for financial wellbeing, helping customers understand the big picture and making it easy for them to protect what matters. Our services are accessible for everyone, no matter what their income is or how comfortable they are with financial jargon, and we work hard to make sure we’re there for customers in the moments that matter. We’re bold and we love to experiment. We’re not afraid to try out new ways of working and we encourage teams to be flexible and adaptive.

As part of our Edinburgh based team, you will lead a team in our Digital Lab focused on optimising and evolving our digital experience in line with Group Strategy. This is an excellent opportunity for a driven candidate who can provide hands-on engineering leadership and expertise. You will be passionate and experienced in designing and delivering scalable web/mobile applications.

As Engineering Lead you will work collaboratively with other Lab roles and the wider platform leadership team to create empowered engineering teams who are motivated to take on business problems and realise value to customers through excellence in execution. You will be pivotal in shaping the vision for the Lab, and as a result centre on setting the strategic direction for the engineering teams to demonstrate thought leadership in contemporary technical delivery, across the entire lifecycle, from idea to realisation of value. You’ll also collaborate with engineering leads in other platforms to develop our underlying strategic architecture.

Here's how you'll make a difference…

• You’ll be responsible for the successful delivery of the customer proposition through our Scottish Widows and retail apps, providing strategic direction and oversight of customer experiences in native and web.
• Foster a Fail Fast, Learn Faster mentality within Teams to experiment and test new ways of engineering.
• Work closely with the Product Owners to prioritise system improvements alongside the delivery of product features, driving high quality change delivery.
• Act as a change agent for engineering and team culture, promoting a test and learn approach, systems thinking and user experience led design.
• You’ll understand Systems Thinking and Service Design to mitigate reactive solutions that lead to further technical debt.
• Be responsible for third party and internal IT providers including management of significant investment and BAU budgets.
• Attract, develop and retain engineering talent.
• Drive a culture of learning and continuous improvement motivated by Engineering excellence and plays a lead role in supporting Engineering Chapters, guilds and community activities.

What you’ll need:

• A visionary leader and an advocate for digital transformation.
• Deep expertise in Digital Optimisation, A/B testing and associated data analysis.
• Extensive experience and technical engineering knowledge in delivering customer experiences on mobile (native and web), and proven experience in development of channel architecture capability.
• A passion for team development; allowing colleagues to develop in different/new technologies and mature in ways of working, resulting in a successful team.
• Are technology agnostic and willing to adapt your approach in pursuit of the best solution; enables via an excellent knowledge and understanding of multiple engineering & software design solutions.
• Experienced in providing software engineering oversight, technical and people leadership across multiple teams.
• Successful in building a high performing team culture.
• You will inspire delivery whilst encouraging simplicity and developing confidence & trust.
• Ideally, hands-on experience delivering AI/LLM solutions to customers.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.