Senior Manager - Community Bank (Enfield)

LOCATION: Enfield (multi‐site)

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending time across your branch locations and local office sites. We’re committed to supporting flexible working and workplace adjustments in line with our Flexibility Works policy.

What you’ll be doing

As a Senior Manager in Community Bank, you’ll take overall accountability for a group of approximately ten branches across the Enfield area of North London, acting as a visible, trusted leader across your geography. You’ll lead, coach and develop a team of Branch Managers, creating the conditions for your teams to deliver consistently strong customer outcomes. Your focus will be on building engaged, high‐performing teams who put customers at the heart of everything they do. You’ll be responsible for the end‐to‐end operational performance of your branches, ensuring colleague availability, effective branch choreography and a safe, compliant environment. Working closely with your management team, you’ll respond to changing customer demand across branch, telephony and digital channels, making sure we’re there for customers when and where they need us. Partnership will be key. You’ll work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey, identify their individual financial needs and ensure appropriate specialist support is in place — particularly for vulnerable customers or those experiencing financial difficulty. You’ll also play a senior role in leading and embedding change, helping your teams land new initiatives effectively and fostering a culture of continuous improvement, insight‐led decision making and feedback.

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey. Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, hybrid working and genuine opportunities to progress — you’ll find them all here.

Essential Skills

• 5+ years senior people leadership experience leading managers or team leaders, with a consistent track record of building high‐performing, inclusive teams through coaching, feedback, and clear accountability
• Strong customer‐centric leadership capability, demonstrated through setting direction, role‐modelling behaviours and translating customer insight into improved service, engagement and outcomes
• Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results
• Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control
• Demonstrated ownership of risk, governance and decision‐making, role‐modelling a transparent risk culture and ensuring fair, compliant and customer‐focused outcomes

Desirable Skills

• Experience working in community banking, retail banking or branch‐based environments, particularly across multiple sites
• Experience leading large, geographically dispersed teams or hybrid service models (in‐person, telephony and digital)
• Track record of leading and embedding change, supporting teams through transformation and continuous improvement
• Experience supporting customers with diverse or complex needs, including vulnerability or financial difficulty

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‐ranging benefits package, including:

• A generous pension contribution of up to 15%
• An annual performance‐related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping
• 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!