At a Glance
- Tasks: Provide technical guidance and support to enhance customer service operations.
- Company: Scottish Widows, a leader in financial services with a focus on innovation.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 28 days holiday.
- Other info: Hybrid working model with a supportive and inclusive workplace culture.
- Why this job: Grow your technical skills while making a real impact on customer outcomes.
- Qualifications: 3+ years in financial services, strong analytical and organisational skills required.
The predicted salary is between 40824 - 49800 £ per year.
End Date: Thursday 09 July 2026.
Salary: £40,824 - £49,800 per annum plus benefits.
Location: Edinburgh or Dundee.
Hours: Full-time.
Working pattern: Hybrid – at least two days per week (≈40%) in office.
Responsibilities
- Provide clear, accurate technical guidance to colleagues, business areas and advisers.
- Support complex queries, including complaints, to help teams reach the right outcomes.
- Identify opportunities to simplify processes and improve how we work.
- Build strong relationships across Operations to support delivery and problem‑solving.
- Represent Customer Services Operations in projects and incident activity.
- Deliver technical training to colleagues to build capability and confidence.
Qualifications
- Minimum 3 years’ experience in a financial services operations environment, specifically in pensions, ISA, Trusts and GIA.
- Strong analytical skills, with the ability to explain complex information clearly and simply.
- Track record of detailed calculations and identifying errors.
- Strong organisational skills and attention to detail; ability to manage multiple priorities.
- Experience with onshore and offshore bonds, supporting projects in a technical capacity, applying legislation to solve operational or customer issues, and supporting complaints or complex technical queries is highly useful.
Benefits and Working Conditions
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Share schemes including free shares.
- Discounted shopping and other flexible benefits suitable to individual lifestyles.
- 28 days holiday plus bank holidays.
- Well‑being initiatives and generous parental leave policies.
- Reasonable workplace adjustments for colleagues with disabilities; as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
If you’re excited by the opportunity to grow your technical expertise and make a real difference to customer outcomes, we’d love to hear from you.
Technical Consultant - Scottish Widows Platform in Edinburgh employer: Lloyds Bank plc
As a Technical Consultant at Scottish Widows, you will thrive in a supportive and dynamic work environment located in the vibrant cities of Edinburgh or Dundee. With a strong emphasis on employee growth, generous benefits including a substantial pension contribution, performance-related bonuses, and well-being initiatives, we foster a culture that values collaboration and innovation. Join us to enhance your technical expertise while making a meaningful impact on customer outcomes.
