Team Leader – Scottish Widows 12 month FTC/Secondment in Edinburgh

This role is based in our Retirements Team and we are currently looking for an enthusiastic and driven people leader to join our team. We are looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.

You will promote and lead initiatives to enhance our ways of working and support everyone to bring their best self to work every single day. You will lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being proactive in identifying risks and resolving issues. This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation.

With a focus on measuring what is really important to customers through end-to-end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever-changing needs of our customers every day.

What you will need:

• The skills to lead, coach and role model a blended Customer Service Telephony and Administration team, whilst showcasing personal development and championing the group values.
• The ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.
• Ownership of risk by proactively identifying and promptly calling out opportunities to improve our control environment to ensure all customers receive fair outcomes.
• Creating an engaging environment and positively influencing our culture by seeking feedback and recognising colleagues for their contribution.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we are committed to creating an environment in which everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Join our journey!

This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing 'significant harm' to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role.

At Lloyds Banking Group, we are driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us, you will have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you will have many opportunities to learn, grow and develop.

We are focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.