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- Tasks: Lead a team to optimise customer journeys and enhance overall experience.
- Company: A leading UK banking institution focused on customer-centric strategies.
- Benefits: Hybrid working model, comprehensive benefits package, and career development opportunities.
- Why this job: Make a real impact on customer experiences while collaborating across teams.
- Qualifications: Strong analytical skills and expertise in journey mapping required.
- Other info: Engage with senior stakeholders in a dynamic and supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading UK banking institution is looking for a Senior Customer Journey Manager to enhance customer experience through strategic journey optimization and cross-functional collaboration. This full-time role based in Edinburgh involves leading a team, evaluating customer journeys, and ensuring customer-centric decisions across the organization.
Ideal candidates should possess:
- Strong analytical skills
- Expertise in journey mapping
- The ability to engage with senior stakeholders effectively
A hybrid working model is offered, along with a comprehensive benefits package.
Senior Customer Journey Lead (Data-Driven & Cross-Functional) in Edinburgh employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Journey Lead (Data-Driven & Cross-Functional) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to connections in the banking sector or related fields. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer journey optimisation. We recommend using real-life examples from your experience to showcase your analytical skills.
✨Tip Number 3
Showcase your journey mapping expertise! Bring along a portfolio of your past projects to interviews. Visuals can really help convey your thought process and impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Journey Lead (Data-Driven & Cross-Functional) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Journey Lead. Highlight your experience in journey mapping and any cross-functional projects you've led. We want to see how your skills align with enhancing customer experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer journeys and how your analytical skills can drive strategic decisions. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing specific examples of how you've used data to improve customer journeys in the past. We love numbers and insights that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journey mapping. Be ready to discuss specific examples of how you've optimised journeys in previous roles. This shows your analytical skills and your ability to enhance customer experience.
✨Engage with Stakeholders
Prepare to talk about your experience working with senior stakeholders. Think of instances where you successfully collaborated across functions to drive customer-centric decisions. This will demonstrate your cross-functional collaboration skills.
✨Showcase Your Leadership Style
As a Senior Customer Journey Lead, you'll be leading a team. Be prepared to share your leadership philosophy and how you motivate your team to achieve strategic goals. Highlight any successful projects that resulted from your leadership.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's customer journey strategy. Inquire about their current challenges or future initiatives. This not only shows your enthusiasm but also your strategic thinking.
